Senior Security Operations Leader – Multi-Site

Mitie Group plc.; Doncaster; On-site; GBP 55,000 - 75,000; Full time

Job summary

Mitie Group plc. is seeking an experienced Security Operations Manager to lead security delivery across multiple sites in the United Kingdom.

The role focuses on operational excellence, service quality, and commercial performance while developing high-performing teams and maintaining strong client relationships. You will drive continuous improvement, ensure compliance with licensing and legislation, and play a key role in budget and cost management to support regional growth and service

Qualifications

• Minimum 2 years' experience in a security management or operational leadership role.
• Front Line SIA Licence.
• Full UK Driving Licence - (No more than 3 points)
• Proven experience managing teams across multiple locations.
• Strong customer relationship management skills.
• Experience of incident management and operational problem solving.
• Excellent communication and stakeholder management skills.
• Good understanding of employment legislation, compliance requirements, and security industry standards.
• Commercial awareness with the ability to manage budgets and operational costs.

Responsibilities

• Lead day-to-day delivery of security operations across multiple sites.
• Ensure contracts are delivered to customer requirements and company standards.
• Drive performance management, planning, and resource allocation.
• Monitor service delivery and implement corrective actions.
• Act as Duty Manager on rota and provide incident leadership.
• Recruit, onboard, and develop high-performing security teams.
• Conduct welfare checks, site visits and engagement activities.
• Manage performance, attendance, and conduct per company procedures.
• Lead regular customer meetings, site reviews, and reporting.
• Ensure compliance with SIA licensing and legislation; maintain records.
• Support budgeting, forecasting, and monthly reporting; manage costs.
• Identify opportunities for service improvements and contract growth.
• Promote culture of health, safety, and wellbeing.

Skills

Leadership

Customer focus

Communication

Stakeholder management

Commercial awareness

Education

Front Line SIA Licence

Job description

Mitie Group plc. is seeking an experienced Security Operations Manager to lead security delivery across multiple sites in the United Kingdom.

The role focuses on operational excellence, service quality, and commercial performance while developing high-performing teams and maintaining strong client relationships. You will drive continuous improvement, ensure compliance with licensing and legislation, and play a key role in budget and cost management to support regional growth and service