Multi-Site Security Operations Leader

Mitie Group; Liversedge; In loco; GBP 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Mitie Group is seeking an experienced Security Operations Manager to lead the delivery of security contracts across multiple sites. You will drive service excellence, compliance, and staff engagement while building high-performing teams and maintaining strong client partnerships.

The role requires proven leadership in security management, incident handling, budget awareness, and a Front Line SIA license. You will report to regional leadership and act as Duty Manager on a rota, ensuring safe,

Competenze

• Minimum 2 years' experience in security management or operational leadership
• Front Line SIA Licence
• Full UK Driving Licence with no more than 3 points
• Proven experience leading teams across multiple locations
• Strong customer relationship management and stakeholder management
• Experience of incident management and operational problem solving
• Good knowledge of employment legislation, compliance requirements and security industry standards
• Commercial awareness with ability to manage budgets and operational costs
• Desirable experience in a manned guarding environment
• IOSH Managing Safely / HABC Level 3 qualification
• Knowledge of workforce management and scheduling systems
• Experience managing key or corporate accounts
• Leadership or management qualification

Mansioni

• Lead day-to-day delivery of security operations across multiple sites.
• Ensure contracts meet customer requirements, standards, and contractual obligations.
• Drive operational excellence through planning, performance management, and resource allocation.
• Monitor service delivery, identify improvements, and implement corrective actions.
• Act as Duty Manager on a rota basis, providing operational support during incidents and out-of-hours escalations.
• Recruit, onboard, develop, and retain high-performing security teams; conduct welfare checks.
• Manage performance, attendance, conduct, and capability matters in line with company procedures.
• Carry out performance reviews and appraisals for direct reports with clear objectives.
• Identify talent and succession opportunities to support future leaders.
• Promote a culture of accountability, professionalism, and continuous improvement.
• Build and maintain strong client relationships; conduct regular meetings and site reviews.
• Produce and deliver service reports, action plans, and operational updates.
• Manage client expectations and resolve issues promptly and professionally.
• Identify opportunities to enhance service delivery and support business growth.
• Ensure full compliance with SIA licensing, company policies, and legislation.
• Conduct site audits, inspections, and compliance reviews to maintain standards.
• Investigate incidents, complaints, and service failures, ensuring lessons are learned.
• Maintain accurate operational records and reporting.
• Promote health, safety, and wellbeing across all sites.
• Support budgeting, forecasting, and monthly reporting; monitor labour costs.
• Identify opportunities for cost savings and contract growth.

Conoscenze

Leadership

People management

Communication skills

Customer relationship management

Incident management

Budgeting / cost control

Formazione

IOSH Managing Safely / HABC Level 3

Strumenti

Workforce management systems

Descrizione del lavoro

Mitie Group is seeking an experienced Security Operations Manager to lead the delivery of security contracts across multiple sites. You will drive service excellence, compliance, and staff engagement while building high-performing teams and maintaining strong client partnerships.

The role requires proven leadership in security management, incident handling, budget awareness, and a Front Line SIA license. You will report to regional leadership and act as Duty Manager on a rota, ensuring safe,