Senior Operations Assistant

TN United Kingdom; Crewe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the finance sector is seeking a Senior Operations Assistant to enhance operational efficiency. This role involves managing transactional data, ensuring effective processes, and fostering strong relationships internally and externally. Ideal candidates will have strong organisational skills, attention to detail, and proficiency in Excel. Join a fast-growing, innovative team committed to inclusivity and customer service excellence.

Benefits

Competitive Salary

Bonus Potential

Comprehensive Benefits

Qualifications

• Minimum GCSEs in Mathematics and English, grade C or above.
• Strong reconciliation skills and experience handling large data sets.

Responsibilities

• Oversee end-to-end operational processes for multiple products.
• Importing, processing, and validating high volumes of transactional data.
• Conducting daily and weekly volume reconciliations & trend analysis.

Skills

Organisational Skills

Attention to Detail

Customer Service Excellence

Professional Communication

Decision-Making Skills

Education

GCSEs in Mathematics and English

Tools

Excel

Job description

The Finance department has an opportunity within the Operations team for a Senior Operations Assistant to oversee an area of the group’s operational processes. The successful candidate will play a vital role in ensuring that the day-to-day operations of the department run smoothly by ensuring that systems and processes are used effectively to maximise efficiency, with an ongoing focus on continuous development.

This role requires excellent attention to detail and the ability to plan and prioritise a busy workload in order to meet challenging deadlines.

Key Role Responsibilities:

1. Responsibility for the end-to-end operational processes for multiple products
2. Importing, processing, and validating high volumes of transactional data
3. Proactively dealing with transactional data challenges that prevent transactions from being available for customer invoicing
4. Developing and maintaining strong relationships with internal and external contacts
5. Conducting daily and weekly volume reconciliations & trend analysis
6. Producing high-quality, accurate outputs on a consistent & timely basis
7. Working closely with other departments to ensure smooth business processes
8. Maintaining processes and procedures
9. Continuously working to increase department effectiveness and efficiency
10. Identifying areas for improvement and benefits
11. Measuring and managing performance against internal service levels
12. Identifying underperformance and escalating issues to management for swift action
13. Investigating and resolving queries promptly

Qualifications

Minimum of:

• Ideally GCSEs in Mathematics and English, grade C or above

Experience/Skills Required:

• Strong organisational skills
• Ability to prioritise and meet deadlines in a fast-paced environment
• Ability to multitask and prioritize work effectively
• Strong reconciliation skills and experience handling large data sets
• Excellent Excel skills, including Pivot Tables and V-Lookup (training provided if necessary)
• Excellent attention to detail
• Professional communication and presentation skills
• Ability to work independently following set processes and procedures, as well as collaboratively
• Strong judgment and decision-making skills
• Positive attitude and enthusiasm
• Strong commitment to customer service excellence
• Responsibility and willingness to take on new challenges

Additional Information

What can you expect from us?

• A friendly culture reflecting our commitment to customers
• A fast-growing, agile, and innovative organisation
• Empowerment for continuous improvement
• A focus on inclusivity, innovation, and agility

Competitive salary, bonus potential, and comprehensive benefits.

Still Curious?

If you believe you are a good fit, apply online now! For more information about the role or life at Radius, contact our talent team via email.

Radius is an equal opportunities employer committed to inclusivity. If you need adjustments during the recruitment process, please let us know.

Note: We do not accept unsolicited CVs from recruitment agencies unless approved through our Applicant Tracking System.