Senior Operational Resilience, Readiness and Response Practitioner - 12 m FTC

Sky; Greater London; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension package with up to 9% employer

Private healthcare

Aviva Digital GP

Sky discounts

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky is seeking an experienced leader in Operational Resilience to shape and drive our resilience, readiness and response functions. You will partner with senior leaders across the business, manage complex resilience projects and ensure delivery of high-quality outcomes.

You will design, test and improve resilience capabilities, participate in live incident responses, and maintain governance with strong reporting to senior stakeholders across the Group.

Qualifications

• Strong understanding of operational resilience and its value to the organisation.
• Ability to translate resilience into business outcomes at strategic and operational levels.
• Experience leading resilience initiatives or projects with delivery discipline.
• Excellent stakeholder management, including senior leadership.
• Ability to design and implement resilience testing and exercises.

Responsibilities

• Contribute to development and leadership of the resilience, readiness and response function.
• Manage resilience projects and ensure high-quality deliverables.
• Act as a business continuity expert and trusted partner to senior leaders.
• Test and improve capabilities through exercises, stress tests, and live responses.
• Monitor resilience metrics, governance, and compliance reporting.

Skills

Operational resilience

Stakeholder management

Problem solving

Communication

Incident response

Project leadership

Governance & reporting

Strategic thinking

Education

CBCI professional qualification

Job description

Job Description

Operational Resilience’ is Sky’s ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky’s operational resilience capability is to maintain the customer experience and to safeguard Sky’s people, business and reputation. Sky’s operational resilience model addresses the linked disciplines of business continuity, crisis management and emergency response.

What You’ll Do

• Contribute to the development and leadership of a best-in‑class operational Resilience,readiness and response function.
• Manage resilience projects, ensuring all deliverables are of a high standard and efficiently executed.
• Be a business continuity expert and trusted business partner to senior leaders in the business.
• Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests.
• Support senior leadership in the live response to major incidents or crises, including participation in the on‑call rotation.
• Maintain industry‑leading Operational Resilience performance at Sky by monitoring key metrics, including incidents, continuity planning, finances, and compliance with agreed SLAs.
• Preserve a robust Group‑wide control environment, ensuring compliance and up‑to‑date resilience metrics. Be prepared to present detailed updates to senior stakeholders at any time.
• Foster strong, collaborative relationships with market resilience leads, establishing clear governance structures and providing ongoing support and guidance to ensure resilience efforts are aligned across the Group.
• Work closely with commercial and technology teams to fully integrate resilience principles and ways of working, ensuring seamless alignment with business objectives and operational processes.
• Engage with a wide network of stakeholders, including senior leadership, to deliver accurate, timely and relevant information that informs business decisions and drives operational resilience throughout the organisation.
• Collaborate with other teams within Group Risk to contribute towards continuous improvement across the function

What You'll Bring

Essential criteria

• Strong understanding of operational resilience and the value it delivers to an organisation
• Proven ability to operate across strategic and operational levels, translating resilience into business outcomes
• Strong stakeholder management and influencing skills, including engagement with senior leadership
• Excellent problem‑solving capability, with the ability to analyse complex issues and develop practical solutions
• Ability to lead and deliver resilience initiatives or projects to a high standard and pace
• Strong communication and presentation skills across all levels of the organisation
• Ability to innovate, challenge existing approaches, and adapt to evolving requirements
• Calm and effective under pressure, with the ability to support incident or crisis response
• Solutions‑focused mindset with a track record of delivering tangible outcomes

Desirable Skills And Experience

• Demonstrated experience in operational resilience, business continuity, or crisis management leadership roles
• Experience designing and delivering exercises, stress tests, or resilience testing activity
• Experience working with senior stakeholders to embed resilience into business or technology functions
• Experience managing resilience metrics, controls, governance, or compliance reporting
• Proven experience delivering continuous improvement across resilience capabilities
• Professional qualification (e.g. CBCI)
• Experience working in complex, matrixed, or multi‑market environments
• Experience of people team management

Benefits And Perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How You’ll Work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Our Sky Group HQ. Equipped with state‑of‑the‑art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re‑energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10‑minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Who We Are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

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