Senior ER Consultant

Sky; Hounslow; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Free Sky TV

Pension package with up to 9% employer

Private healthcare with mental health

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky is seeking a Senior ER Consultant to lead complex employee relations matters across the business. You’ll partner with the ER Manager, HR and senior leaders to manage escalations, ensure legal compliance and drive best-practice ER delivery.

In this hybrid role based at Osterley, you’ll mentor the ER team, champion continuous improvement, and translate data insights into practical actions that protect Sky’s people and reputation.

Qualifications

• Extensive experience in complex Employee Relations case management.
• Strong understanding of UK and Ireland Employment Law and its practical application in a commercial environment.
• Ability to build trusted relationships with stakeholders at all levels.
• Excellent coaching and mentoring skills with a track record of developing others.
• Exceptional communication skills, both written and verbal.
• Analytical mindset with experience using data to identify trends.
• Resilience and adaptability in fast-paced, complex environments.

Responsibilities

• Act as senior subject matter expert in complex and high-risk ER matters.
• Lead on the resolution of sensitive and high-profile ER cases, ensuring outcomes are legally compliant, commercially sound, and aligned to Sky’s values and behaviours.
• Align to a business area alongside the ER Manager, working with the people partnering team and senior leaders to manage escalations and share insights.
• Manage escalations and cases that fall outside standard process by owning risk calls and giving pragmatic advice.
• Develop and mentor ER team members through coaching, knowledge sharing and upskilling.
• Champion continuous improvement initiatives using data to enhance ER processes and service delivery.
• Drive stakeholder engagement across HR, legal, Group Risk and business leadership teams.

Skills

Employee relations

UK Employment Law

Stakeholder management

Coaching & mentoring

Communication skills

Analytical mindset

Resilience & adaptability

Job description

As a Senior ER Consultant, you will play a pivotal role in shaping and delivering high-quality ER service across the business, working closely with a specific business area and managing your own case load. You will act as a trusted advisor to people partnering teams and senior leaders, ensuring day to day alignment on ER approach, risk mitigation and best practice. Alongside this you’ll work closely with the ER management team to support and develop team members, ensuring a high-quality output and manager experience.

What you’ll do –

• You will act as a senior subject matter expert in complex and high-risk ER matters

• You will lead on the resolution of sensitive and high-profile ER cases, ensuring outcomes are legally compliant, commercially sound, and aligned to Sky’s values and behaviours

• You will be aligned to a business area alongside your ER Manager, working closely with the people partnering team and senior leaders to proactively manage escalations, address concerns with the service and sharing patterns/trends and insight

• You will manage escalations and cases that fall outside of standard process by owning and leading risk calls. Provide clear, pragmatic advice to support informed decision-making, ensuring outcomes are aligned with legal, reputational, and commercial considerations

• You will develop and mentor the ER team members, supporting their development using coaching techniques, knowledge sharing, case reviews, and upskilling on emerging ER trends and legislative changes (both individual and group)

• Champion continuous improvement initiatives by using data and insights to identify opportunities to enhance ER processes, policies, and service delivery, leading implementation in collaboration with the ER Managers and Head of ER

• You will drive stakeholder engagement by building strong, collaborative relationships across HR, legal, Group Risk and business leadership teams to ensure a consistent and proactive approach to ER

Essential Criteria –

• Extensive experience in complex Employee Relations case management, including high-risk, sensitive or high-profile case management.

• Strong understanding of UK and Ireland Employment Law and it’s practical application in a commercial environment.

• Demonstrated ability to build trusted relationships with stakeholders at all levels—including senior leaders, HR People Partners, legal, and business teams—by applying empathy, credibility, and sound judgement

• Excellent coaching and mentoring skills, with a track record of developing others and sharing expertise across a team.

• Exceptional communication skills, both written and verbal, with the ability to tailor messaging to different audiences and influence outcomes.

• Analytical mindset, with experience conducting case reviews or audits, and using data to identify trends to inform continuous improvement

• Resilience and adaptability, with the ability to manage competing priorities in a fast‑paced and complex environment

Benefits and perks

There’s one thing people can’t stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV, including Sky Sports and Sky Cinema

• Pension package with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect

• Sharesave and Tech schemes

• A range of Sky VIP rewards and experiences

How you’ll work

We’ve adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Osterley

Our Sky Group HQ. Equipped with state‑of‑the‑art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafés. You can re‑energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10‑minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free on‑site parking available for cars, motorbikes and bicycles.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We’re a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.