Operational Resilience, Readiness and Response Coordinator - 12 m FTC

Sky; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Free Sky TV/NOW package

Pension up to 9%

Private healthcare

Dental insurance

Discounts on Sky products

Sharesave & Tech schemes

Sky VIP rewards

Job summary

Sky is seeking an Operational Resilience Practitioner to support the Resilience, Readiness and Response team. You will help document programmes, prepare leadership materials, and ensure alignment with Sky’s resilience strategy across stakeholders.

The role offers hybrid working with 3 days in the office weekly, and exposure to crisis management, business continuity, and incident response while developing training materials, dashboards, and governance documentation.

Qualifications

• Strong knowledge of operational resilience, crisis management, and business continuity.
• Excellent written and verbal communication for varied audiences.
• Detail-oriented with high accuracy in documentation and reporting.
• Able to manage multiple tasks and deliver to deadlines.

Responsibilities

• Collaborate with the Operational Resilience team to produce, update, and maintain comprehensive documentation for the programme.
• Develop high-quality presentation materials and reports for senior leadership.
• Standardise templates, processes, and formats for resilience documentation.
• Gather information across departments to reflect latest programme developments.
• Assist in preparing training materials, guidance documents, and manuals.
• Support creation of reports and dashboards communicating resilience metrics to senior management.
• Participate in rotational On-Call in the team’s schedule and assist outside office hours when required.
• Support use of AI for training and testing across business areas.

Skills

Operational resilience

Crisis management

Business continuity

Stakeholder collaboration

Analytical thinking

Communication

Detail-oriented

Education

Degree in a relevant discipline

Job description

Job Description

We're Sky, Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. And as part of our close[1]knit team, you'll enjoy plenty of benefits. Plus, experiences you'll only find at Sky.

Job Description

We're Sky, Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. And as part of our close[1]knit team, you'll enjoy plenty of benefits. Plus, experiences you'll only find at Sky.

Operational Resilience’ is Sky’s ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky’s operational resilience capability is to maintain the customer experience and to safeguard Sky’s people, business and reputation. Sky’s operational resilience model addresses the linked disciplines of business continuity, crisis management and emergency response.

We're seeking a detail-oriented and motivated individual to join our Resilience, Readiness and Response team at Sky. This role will focus on supporting the team to deliver multiple exciting milestones that will have a strategic impact on the business. This role will play a critical part in ensuring that our operational resilience, readiness and response programme is well-documented, clearly communicated, and aligned with the company’s objectives. You’ll work closely with stakeholders across the organisation to ensure that key information is effectively conveyed and that the programme supports Sky’s overall resilience response strategy As an Operational Resilience Practitioner, you will support each discipline of the team (Operational Resilience, Business Continuity, Emergency Response, Crisis Management and Exercising) gaining valuable insight and experience into Sky’s ability to respond to disruption and remain resilient.

This opportunity is designed to provide hands‑on experience and development opportunities and demands a can‑do attitude, strong analytical skills, and the ability to collaborate effectively across different departments.

What You’ll Do

• Collaborate with the Operational Resilience team to produce, update, and maintain comprehensive documentation for the operational resilience programme, ensuring it is aligned with Sky's strategic objectives.
• Develop high-quality presentation materials and reports for senior leadership, summarising programme progress, challenges, and recommendations.
• Standardise templates, processes, and formats for resilience documentation to ensure clarity and consistency across departments.
• Work closely with stakeholders to gather necessary information for resilience materials, ensuring that all documentation reflects the latest programme developments and aligns with best practices.
• Assist in the preparation of training materials, guidance documents, and procedural manuals that support the operational resilience programme.
• Support the creation of reports and dashboards that communicate key resilience metrics and performance indicators to senior management.
• Partake on a rotational basis in the Team’s On-Call programme, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required.
• Support the Operational Resilience team’s use of Artificial Intelligence, creating materials to assist the training and testing of multiple business areas.

Essential Criteria

What you’ll bring

• Strong understanding of operational resilience, crisis management, and business continuity principles
• Excellent written and verbal communication skills, with the ability to produce clear, concise materials for varied audiences
• Strong attention to detail, ensuring accuracy and consistency across documentation and reporting
• Ability to manage multiple tasks and deliver to deadlines in a structured, organised manner
• Proactive, self-starter mindset with the ability to work independently and iteratively
• Strong stakeholder collaboration skills, working effectively across teams to gather and validate information
• Analytical and solution-oriented approach to problem solving and continuous improvement
• Ability to translate complex resilience concepts into accessible, practical outputs

Desirable Skills And Experience

• Experience supporting operational resilience, business continuity, or crisis management programmes
• Experience producing professional documentation, reports, or presentations for internal or external stakeholders
• Familiarity with resilience frameworks, incident response structures, and escalation processes
• Experience supporting reporting, dashboards, or performance metrics
• Degree in a relevant discipline (e.g. Business or similar)
• Exposure to training material development or procedural documentation
• Experience working in a fast-paced, multi-stakeholder corporate environment

Benefits And Perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemesA range of Sky VIP rewards and experiences

How You’ll Work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Who We Are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search on social media.