Reliability Engineer

Sky UK Limited; Livingston; Hybrid; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Free Sky TV

Pension up to 9%

Private healthcare

Aviva Digital GP and dental

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky Livingston is seeking a Data Platform Engineer to help deliver reliable data solutions across cloud and on-prem environments. You will support 24x7 operations, perform root-cause analysis, and collaborate with data engineers to keep systems secure and scalable.

In this hybrid role, you’ll work three days per week in the office, with opportunities to grow skills in ETL tooling, SQL, Unix scripting, and cloud platforms (GCP). A passion for quality and learning is essential.

Qualifications

• Excellent verbal and written communication skills.
• Ability to explain technical concepts to a non-technical audience.
• Understanding of Data Warehousing best practice and principles.
• Focus on quality, efficiency, and customer satisfaction.
• Adaptable to change and open to new ideas.
• Ability to make judgement calls on complex issues.
• Industry standard ETL tool (Ab Initio/Striim).
• Unix/SQL scripting.
• Cloud Technologies experience (ideally GCP).

Responsibilities

• Resolve incidents effectively with root cause analysis and proactive change to prevent recurrence.
• Support 24x7 on-call rotas across multiple systems and technologies.
• Display exemplary problem-solving skills for diverse challenges.
• Collaborate with cloud engineering teams to deliver reliable and secure solutions.
• Monitor service performance 24/7 for stability, capacity and resilience.
• Support data engineers in building operationally ready systems.
• Engage in knowledge transfer events to grow skills.

Skills

Communication

Non-technical explanations

Data warehousing

Quality focus

Adaptability

Judgement calls

ETL tool Ab Initio/Striim

Unix scripting

Cloud technologies

Tools

Ab Initio

Striim

Unix

Job description

We don't just believe in better. We make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Role/Team overview

Our team is the cornerstone of informed decision-making, enabling Sky to leverage data to drive growth, innovation and efficiency. By combining cutting-edge technology with ethical practices, we deliver insights and innovation at scale, providing support to key areas including customer service, content creation, and software development.

What you’ll do

• Resolve incidents effectively, including detailed root cause analysis, retrospectives, and proactive change to prevent reoccurrence.

• Support 24x7 on-call rotas across multiple systems and technologies when required (on call approx. 1 week in every 6 weeks)

• Display exemplary problem-solving skills no matter how big or small the problem may be.

• Help deliver great solutions for our customers, collaborating effectively with multiple teams across cloud engineering to ensure successful solutions that are reliable and secure.

• Monitor service performance on a 24/7 basis that continually assesses our stability, capacity, and resilience to deliver great outcomes for our stakeholders

• Display an operations mindset and support our data engineers in building systems which are operationally ready.

• Embrace and enable a growth and personal development culture through active participation in events designed to facilitate knowledge transfer.

What you’ll bring

• Excellent verbal and written communication skills
• Ability to explain technical concepts to a non-technical audience
• understanding of Data Warehousing best practice and principles.
• Focus on quality, efficiency, and customer satisfaction
• Adaptable to change, open to new ideas, and the ability to take on new responsibilities.
• The ability to make judgement calls on complex issues
• Industry standard ETL tool (such as Ab Initio/Striim)
• Unix/SQL scripting
• Cloud Technologies experience (ideally GCP)
  

Desirable skills and experience:

• Python experience is advantageous for this role

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you’ll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Livingston

Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it’s a great place to work and connect.

The nearest train station is Livingston North. A Sky shuttlebus runsbetween the station and campus every 20 minutes throughout the day.Plus, there’s onsite parking available for cars, motorbikes and bicycles.

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.