Senior Office Assistant

YouLend; London; On-site; GBP 36,000; Full time

Job summary

YouLend is seeking a Senior Office Assistant to support the Office Manager in maintaining a smooth workplace. This dynamic role combines operational support with project coordination, focusing on diverse tasks from event planning to health and safety management. The ideal candidate will bring strong project management skills and customer service expertise, thriving in a fast-paced environment.

Benefits

Stock Options

Private Medical Insurance

EAP with Health Assured

Enhanced Maternity and Paternity Leave

Free Gym in office building

Subsidised Lunch via Feedr

Monthly in office Masseuse

Team and Company Socials

Qualifications

• Minimum 2 years' experience in an office support role.
• Strong knowledge of Health & Safety processes.
• Confident using tools such as Microsoft Office and Outlook.

Responsibilities

• Organising company-wide events and team building activities.
• Assisting with projects such as office expansions and health and safety reviews.
• Overseeing daily office tasks and ensuring completion.

Skills

Project Management

Time Management

Customer Service

Communication

Organizational Skills

Tools

Microsoft Office

Job description

About YouLend:

YouLend is a rapidly growing FinTech that has hubs set up across the world working alongside SME’s to FTSE100 global businesses. Our product is an embedded software for the world’s largest e-commerce platform. Headquarters based in a modern stylish office space in the heart of London the culture is all about success. We believe that financial services wont delivered by the banks in the future but by customer oriented embedded tech companies and we are leading from the front.

The Role:

We’re looking for an experienced and proactive Senior Office Assistantto work closely with and supportour Office Manager in ensuring the smooth and efficient running of our workplace. This dynamic role combines day-to-day operational support with high-level project coordination across travel, facilities, health and safety, and event planning.

The ideal candidate will bring strong project management skills, impeccable attention to detail, and a high level of professionalism and customer service. You’ll be someone who enjoys taking on a variety of tasks and thrives in a fast-paced and dynamic environment.

Responsibilities:

• Organising company-wide events and team building activities; creating proposals, managing a budget, liaising with external suppliers

• Assisting with projects such as office expansions, desk moves and health and safety reviews/audits

• Liaising with the Building Management Team and Landlords to resolve issues in the office

• Responding to and actioning front desk enquiries and requests from employees and external visitors

• Overseeing daily office tasks and ensuring completion (post handling, kitchen restocks, stationery and branded goods orders)

• Onboarding new starters; create welcome packs, arrange intros with relevant teams, carry out New Starter Inductions with HR

• Offboarding leavers; collecting their equipment, restricting access to office,

• Identify and escalate any office-related issues or incidents to the Office Manager, and resolving if possible

• Arranging meetings with external suppliers and contractors

• Arranging flights and hotels for international travel, as well as booking restaurants and other trip requirements, in line with company policies

• Keeping employees updated with company-wide updates

• Responding to and keeping on top of the Office Management inbox

• Look after visitors by greeting, welcoming, directing them appropriately, and notifying the relevant colleagues

• Arranging couriers, including to deliver equipment for new starters starting remotely

• Ensuring meeting rooms are adequately tidy and setting up meetings as required (ordering breakfast/lunches and making drinks)

• Organise employee benefits (booking massage therapist, ordering birthday cakes, setting up lunch each day)

Salary £36,000 per year.

• Minimum 2 years’ experience in a fast-paced office support or administrative role

• Demonstrated project management experience, able to juggle multiple priorities

• Strong knowledge of Health & Safety processes and best practices

• Excellent verbal and written communication skills

• Confident and assertive in enforcing office policies and upholding standards

• Outstanding customer service skills with a warm and approachable manner

• Exceptional time management and organisational abilities

• Confident using tools such as Microsoft Office and Outlook

Desirable Skills but not essential

• First Aid Trained

• Fire Warden Trained

Why join YouLend?

• Award-Winning Workplace:YouLend has been recognised as one of the “Best Places to Work 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.

We offer comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality and dental with Bupa
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Paddle Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.