Senior Office Administrator- Cardiff

Xeinadin Group; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading accountancy group as a Senior Office Administrator in Cardiff. This role involves managing client communications, ensuring operational efficiency, and supporting the onboarding process. Ideal candidates are detail-oriented with strong administrative skills, ready to thrive in a dynamic environment.

Benefits

Company Pension Scheme

25 days of annual leave + bank holidays

Life Assurance x4 annual salary

Enhanced family leave policies

Employee Assistance Programme

Qualifications

• Proven experience in administration and a fast-paced environment.
• Very high level of attention to detail and accuracy.
• Excellent time management skills.

Responsibilities

• Manage phone calls and client communications.
• Oversee document organization and compliance.
• Process invoices and manage petty cash.

Skills

Attention to detail

Time management

Communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Full details of the job.

Vacancy Name

Vacancy Name Senior Office Administrator- Cardiff

Vacancy No

Vacancy No VN1176

Employment Type

Employment Type Permanent

Duration

Duration N/A

Location City

Location City Cardiff

Location Country

Location Country United Kingdom

Company Description

Company Description Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 2500 colleagues operate collaboratively, combining collective expertise to maximise potential.

Description

Description Join our team as a Senior Office Administrator! Reporting to the Area Practice Manager, this role combines administrative, organisational, and relationship management responsibilities. Ideal for a detail-oriented individual who thrives in a dynamic environment, you’ll play a key role in ensuring the smooth running of operations within a leading accountancy group.

Key Responsibilities

Key Responsibilities • Manage phone calls, ensuring professional and timely responses.
• Chase clients for required books and records to meet deadlines.
• Oversee scanning, filing, and organisation of documents.
• Support the onboarding process for new clients, maintaining compliance with Xeinadin guidelines.
• Finalise and distribute accounts and personal tax packs to clients for approval.
• Assist the Hub Credit Controller in resolving debtor queries.
• Process invoices, write-offs, and WIP adjustments.
• Apply for HMRC and Companies House authentication codes.
• Allocate disbursements to clients and manage payments over the phone.
• Process and reconcile office petty cash and handle cheque payments.
• Schedule client appointments and coordinate the safe return of books and records.
• Maintain an inventory of IT equipment, including laptops, issued to team members.
• Order office supplies and manage stationery stock.
• Provide project support to the Area Practice Manager as required.

Key Requirements

Key Requirements • Proven experience in administration and a fast-paced environment
• Very high level of attention to detail and accuracy
• Proficient with Microsoft Excel, Word, Outlook etc.
• Excellent time management skills - handling multiple and varied deadlines concurrently
• Must be able to meet administrative deadlines

Additional Requirements

Additional Requirements • Be able to work independently as well as part of a team
• Organised, proactive, reliable and self-motivated
• Confident communicator with personnel at all levels within the business, both written and verbal

Model

Model Office Based

Salary Competitive

Benefits • Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas*
• Life Assurance x4 annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme – 24/7 support, free and confidential
• Corporate Discounts Platform

Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:
• PMI single or family
• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental
*subject to exceptions and business needs