Assistant Front Office Manager

TN United Kingdom; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an Assistant Front Office Manager at a prestigious hotel, where you will lead operations to deliver exceptional guest experiences. This role offers a chance to develop your leadership skills while managing a passionate team dedicated to quality service. You will be responsible for driving sales, training staff, and ensuring compliance with health and safety practices. Enjoy a supportive work environment that values your contributions and offers various employee benefits, including hotel discounts and financial wellbeing programs. If you thrive in a fast-paced setting and are committed to excellence, this opportunity is perfect for you.

Benefits

Hotel Discounts

Wagestream

Employee Assistance Program

Qualifications

• Experience in hospitality, preferably in a branded property.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage front office operations to ensure exceptional guest service.
• Handle customer inquiries and booking requests efficiently.
• Train the team to effectively resolve customer complaints.

Skills

Hospitality Experience

Supervisory Skills

Communication Skills

Problem-Solving

Job description

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Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We collaborate with major brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels of various sizes.

What is in it for you?

As part of the Aimbridge family, you will have access to a range of benefits, including:

• Hotel discounts across our portfolio – staff rates and up to 50% discount on food & beverage and spa services
• Wagestream – the ability to stream up to 40% of your earned wages and set up automatic savings for your financial wellbeing
• 24/7 access to our employee assistance program

A day in the life of…

As the Assistant Front Office Manager, your responsibilities will include:

• Managing front office operations to ensure exceptional guest service in all areas, including reception and night shifts
• Assisting in developing and achieving sales targets by identifying and pursuing sales opportunities from in-house guests
• Planning resources effectively and recruiting front office team members, setting departmental objectives, and providing ongoing feedback through appraisals and one-on-one chats
• Handling customer inquiries and booking requests promptly, courteously, and efficiently to maximize revenue
• Training the team to handle and resolve customer complaints effectively
• Driving sales through up-selling, incentives, promotions, and fostering guest loyalty via the brand recognition program
• Ensuring compliance with all Health & Safety practices
• Participating in Duty Management shifts as an integral part of this role

Based at the Radisson Blu Cardiff, you will join a passionate team that values quality work without unnecessary overtime.

What do we need from you?

To succeed, you should have hospitality industry experience, preferably within a branded property, and prior supervisory experience in reception. Excellent communication skills are essential.

You should be a problem-solver, able to maintain a positive attitude under pressure, delegate tasks effectively, provide constructive feedback, manage conflicts, and motivate your team to high standards. Quick decision-making, calmness under pressure, and creative problem-solving should come naturally to you.