Senior Network Engineer – Meraki, SD-WAN, CCNA

Focus Group; Birmingham; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

Focus Group is seeking an experienced 3rd Line Engineer – Networking to join our Hybrid team in Birmingham with occasional travel to other sites. You will manage high-level network incidents, mentor junior engineers and drive improvements across Meraki, LAN and WAN environments.

You will act as a senior escalation point within a busy service desk, supporting project handovers and liaising with carriers to resolve faults. A CCNA or equivalent is expected.

Qualifications

• Experience supporting Meraki MX, MS and MR.
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Responsibilities

• Manage and resolve complex networking incidents and service requests.
• Act as an escalation point for 2nd Line Engineers.
• Troubleshoot LAN and WAN environments, including routing, switching and SD-WAN.
• Support and administer Meraki MX, MS and MR technologies.
• Design and implement network changes following change management processes.
• Liaise with ISPs, carriers and connectivity suppliers to drive fault resolution.
• Investigate recurring issues and identify permanent solutions.
• Support project handovers into business-as-usual support.
• Mentor and support junior engineers.
• Contribute to service improvement initiatives and technical best practice.

Skills

Meraki experience

Routing & switching

VLANs & STP

SD-WAN

MPLS & failover

Firewall solutions

CCNA

Troubleshooting

Job description

Focus Group is seeking an experienced 3rd Line Engineer – Networking to join our Hybrid team in Birmingham with occasional travel to other sites. You will manage high-level network incidents, mentor junior engineers and drive improvements across Meraki, LAN and WAN environments.

You will act as a senior escalation point within a busy service desk, supporting project handovers and liaising with carriers to resolve faults. A CCNA or equivalent is expected.