Senior Network & Cloud Support Engineer

Boxxe Group

Hemel Hempstead

On-site

GBP 40,000 - 70,000

Full time

14 days+

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Job summary

Boxxe Group is seeking a Senior Support Engineer to join our Managed Services team in the UK. You will support customer environments, fix escalated issues, and lead the development of custom environments and project work.

You will manage on-premises and cloud platforms (Azure, VMware Cloud), administer Windows Server/AD/SQL, and work with backup/DR solutions. A strong focus on security, documentation, and customer experience is required.

Qualifications

Proven working experience in installing, configuring, and troubleshooting Network fabrics and Windows based environments.
Experience in administration and performance tuning of Networks, Operating Systems, Storage devices and applications including SQL Databases.
Working experience with Microsoft Office 365 and Intune.
Solid experience with Microsoft Operating Systems Windows 8+ / Windows Server 2019+, virtualization (VMware/Hyper-V/Citrix).
Experience with monitoring systems (e.g., Logic Monitor) and security tooling.

Responsibilities

Provide support, maintenance and troubleshooting of on-premises and cloud environments, including VMware/Hyper-V, Azure and VMware Cloud.
Lead and mentor 1st/2nd line teams, and act as SME for selected customers.
Assist with incident, problem and change management; participate in on-call rota as required.
Create and maintain SOPs, health checks, and knowledge base for customers and internal use.
Develop new network solutions and support customer projects using both physical and virtual environments.