Senior Cloud & Network Support Engineer

boxxe; Hemel Hempstead; On-site; GBP 55,000 - 75,000; Full time

Job summary

boxxe in Hemel Hempstead is hiring a Senior Support Engineer to join our Managed Services team. You will own complex incidents, fix escalations, and play a lead role in developing custom environments and delivering project work.

You will support networks and cloud solutions, mentor junior staff, contribute to knowledge bases, and work in a UK shift pattern from 08:00 to 18:00 GMT, with a focus on security and best practices.

Qualifications

• Proven working experience in installing, configuring, and troubleshooting network fabrics and Windows environments.
• Experience with Microsoft 365, Intune and cloud technologies.
• Familiar with on-premises and cloud backups (VEEAM, Rubrik).
• Strong communication and documentation skills.
• Ability to mentor junior team members.

Responsibilities

• Support incidents and problems within SLA.
• Lead SME for selected customers and projects.
• Create and maintain technical documentation.
• Participate in on-call rota.
• Design secure configurations across platforms.
• Collaborate with 2nd line and third parties.
• Monitor network performance and troubleshoot.

Skills

Customer communication

Problem solving

Project delivery

Mentoring

On-call support

Education

CCNP Enterprise

CCS-ECore

AZ900

AZ104

AZ305

AZ500

Citrix Certified Associate

VMware Certified Professional

ITIL Foundation

Tools

VMware

Hyper-V

Azure

Intune

Microsoft 365

Entra ID

VEEAM

Rubrik

LogicMonitor

Cisco

Fortinet

Job description

boxxe in Hemel Hempstead is hiring a Senior Support Engineer to join our Managed Services team. You will own complex incidents, fix escalations, and play a lead role in developing custom environments and delivering project work.

You will support networks and cloud solutions, mentor junior staff, contribute to knowledge bases, and work in a UK shift pattern from 08:00 to 18:00 GMT, with a focus on security and best practices.