Senior National Operations Centre Leader

Mitie Group plc.; Hardingstone; On-site; GBP 70,000 - 100,000; Full time

Job summary

Mitie Group plc. seeks a Senior National Operations Centre Manager to lead our central NOC, delivering compliant, efficient and resilient services at scale.

You will oversee people, performance, governance and stakeholder engagement, maintaining auditable, high-quality outcomes while managing licensed security officers. The role requires senior leadership experience, strong governance and a track record of improving complex, high-volume operations within a regulated environment.

Qualifications

• Extensive experience in senior operational management within a complex, high-volume environment.
• Proven ability to lead managers and large operational teams.
• Strong background in performance management, reporting and governance.

Responsibilities

• Own the operation of the National Operations Centre, ensuring compliance and efficiency.
• Set and maintain operational standards to meet governance requirements.
• Oversee daily performance, identify risks and drive improvements.
• Lead governance across people, processes and partners to ensure scalability and resilience.
• Collaborate with stakeholders and service partners to align field operations with priorities.

Skills

Senior leadership

Stakeholder management

Performance reporting

Process improvement

Risk management

Job description

Mitie Group plc. seeks a Senior National Operations Centre Manager to lead our central NOC, delivering compliant, efficient and resilient services at scale.

You will oversee people, performance, governance and stakeholder engagement, maintaining auditable, high-quality outcomes while managing licensed security officers. The role requires senior leadership experience, strong governance and a track record of improving complex, high-volume operations within a regulated environment.