Senior NOC Manager — Hybrid: Core Network & Automation Lead

Gamma; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and income protection

Share save and incentive plans

Electric vehicle and cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma is seeking a NOC Engineering Manager to oversee day-to-day operations, maintenance, and optimization of our Voice & IP Platform/Network infrastructure. You will report to the Head of Product & Voice Ops and lead a team of Duty Managers and Lead Platform Engineers.

This hybrid role is based in Manchester, requiring 3 days onsite. You will drive incident response, performance tuning, and automation initiatives to ensure platform stability and scalability for our UK operations.

Qualifications

• Experience leading a team responsible for large-scale telco/IP networks.
• Experience planning, preparing and implementing configuration changes across Core Network Infrastructure components (SBCs, Juniper Routers, Telco-grade PBX systems).
• Familiar with modern DevOps practices and tooling.
• Developed and implemented training and development plans for teams and individuals.

Responsibilities

• Oversee the overall health, performance, and availability of Core Platform/Network infrastructure.
• Lead incident response and resolution, minimising downtime and impact on users.
• Continuously monitor and optimise platform performance through performance tuning and capacity adjustments.
• Identify opportunities to automate routine tasks and processes to improve efficiency and reduce errors.
• Manage and develop a high-performing team of Duty Managers & Lead Platform Engineers.
• Develop personal and team growth strategies for the NOC Engineering team.
• Oversee the integration of operational support functions into the broader NOC Engineering team.
• Work closely with development, engineering, and other teams to ensure platform alignment with business goals.
• Identify and implement strategies to improve service quality by enhancing current maintenance and troubleshooting processes.

Skills

Team leadership

Telco/IP networks

SBCs/Juniper Routers configurations

DevOps practices

Training & development planning

Incident management

Self-starter & proactive

Cross-functional collaboration

Job description

Gamma is seeking a NOC Engineering Manager to oversee day-to-day operations, maintenance, and optimization of our Voice & IP Platform/Network infrastructure. You will report to the Head of Product & Voice Ops and lead a team of Duty Managers and Lead Platform Engineers.

This hybrid role is based in Manchester, requiring 3 days onsite. You will drive incident response, performance tuning, and automation initiatives to ensure platform stability and scalability for our UK operations.