Senior National Account Manager

DELIVEROO; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

Join a fast-growing startup as a Senior National Account Manager at Deliveroo. In this pivotal role, you will manage relationships with major restaurant partners, using data-driven insights to drive performance and revenue growth. With a strong focus on operational excellence, you will provide training and strategic recommendations to partners, ensuring they thrive in a competitive landscape. Become a part of a mission to revolutionize food delivery, while enjoying a comprehensive benefits package and a diverse work environment.

Benefits

Free Deliveroo Plus

25 days annual leave plus bank holidays

Access to wellbeing apps

Maternity and paternity leave

Regular social events

Qualifications

• Experience in account management or a strategic partnerships role.
• Ability to manage data and create compelling insights.
• Experience working in a dynamic high-growth company.

Responsibilities

• Manage daily relationships with key restaurant partners.
• Monitor and analyze partner performance and provide insights.
• Deliver in-person training sessions for restaurant partners.

Skills

Account Management

Data Analysis

Relationship Building

Communication

Job description

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The Role

As a Senior National Account Manager you will manage the daily relationship with a portfolio of the largest restaurant partners. You will use your expertise of the Deliveroo platform to grow these partners' sales whilst helping them to improve their daily operations and become more efficient as they work with customers and riders.

Use data to understand patterns in how these partners are performing and creating compelling insight into how and where they can improve will be important to your success in the role. You will report to your Client Partner to work with main functions such as Marketing, Operations and Product.

Working with restaurant partners of this scale you will often have to overcome challenges that Deliveroo is facing for the first time, shaping the future of how we work with the very largest partners globally.

You will:

Monitor and analyse the performance of partner specific goals, presenting partner performance review meetings with partners

Manage weekly operational meetings and reviews, build and deliver insight during regular reviews with support from your Client Partner

Provide insight and guidance on how to improve and grow delivery as a channel

Increase revenue and health metrics by consulting restaurant partners on best practice

Deliver in person training sessions for main restaurant partners to include: operational best practice, Deliveroo insights and on site troubleshooting

Identify opportunities to developing the relationship with key restaurant partners by involving and working with other parts of the Deliveroo business

Partner with regional Commercial Managers to identify and prioritise opportunities for growth in necessary regional zones across the UK

Work with restaurant marketing counterparts to deliver marketing campaigns that create value for restaurant partners

Requirements

Experience in account management or a strategic partnerships role

Ability to manage data and create compelling insight that is clear and applicable

Effective relationship-building and communication skills

Experience working in a dynamic high-growth company

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

We give people the opportunity to buy what they want, as they want it, when and where they want it.

Workplace and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

A competitive and comprehensive compensation and benefits package

1

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
• Up to 5% matched pension contributions

2

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

3

Food

• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants

4

Time away

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
• One day of paid leave per year to volunteer with a registered charity

5

• Funded single cover healthcare on our core plan, with the option to add family members at own cost
• On-site gym (HQ), discounted external gym membership
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
• Life assurance

6

Work Life

• Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent-friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions