Senior National Account Manager

Mars, Incorporated and its Affiliates; Castle Cary; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the pet food industry seeks a Key Account Manager for Royal Canin UK & Ireland. This role focuses on developing customer relationships, maximizing sales opportunities, and implementing strategic growth initiatives. Candidates should have strong negotiation skills and a track record in account management. Join a purpose-driven company committed to building a better tomorrow with competitive salary and benefits.

Benefits

Top-tier learning and development support

Industry-competitive salary and benefits package

Access to Mars University

Qualifications

• Experience in key account management or similar roles.
• Strong analytical skills and ability to develop strategic partnerships.
• Proven track record in sales growth and customer engagement.

Responsibilities

• Coordinate key account strategy for Royal Canin in Pet Specialty Retailing.
• Maximize business opportunities and manage customer negotiations.
• Develop a 3-year Strategic Growth Partnership and handle P&L management.

Skills

Customer relationship management

Strategic planning

Sales negotiation

Market analysis

Job description

Job Description:

The priority of this position is to coordinate the key account strategy for Royal Canin UK & Ireland in Pet Specialty Retailing (PSR). This involves establishing, maintaining, and developing customer relationships with the goal of increasing sales and expanding RC's market share.

What are we looking for?

• Development and implementation of a strategy designed to win for Royal Canin.
• The role will serve as the interface between Royal Canin and one of our largest accounts, aiming to develop a consistent mutual partnership.
• High-level collaboration and cross-departmental work are essential.
• Collaborative work with regional teams on projects or deploying category-building programs and launching innovations that promote growth in Pet Specialty retailing.

What will be your key responsibilities?

• Maximize all business opportunities with RC's largest account in the UK & Ireland: visibility in-store and online, listings, e-marketing, promotions, VIP & media presence of the PSR range.
• Manage all aspects of customer terms negotiations, trade expenditure, advertising and promotional spend, communication on new product development, and price list changes.
• Develop and implement a 3-year Strategic Growth Partnership, including robust JBP planning and detailed execution plans to support investment through loyalty schemes.
• Handle budget responsibilities with P&L management, ensuring appropriate metrics are in place to monitor progress and take corrective actions, with periodic reporting to the PSR Director.
• Act as forecast owner in the DMR element of the S&OP process to ensure sales forecasting and stock availability, addressing any challenges.
• Analyze and observe the PSR market, competitors, customer needs, and online market development to expand market position.
• Participate in or lead projects for personal development and growth, maintaining confidentiality around project details.

What can you expect from Mars?

• Work with diverse and talented colleagues, guided by the Five Principles.
• Join a purpose-driven company committed to building a better tomorrow.
• Receive top-tier learning and development support from day one, including access to Mars University.
• Enjoy an industry-competitive salary and benefits package, including a company bonus.

Mars is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Assistance or accommodations are available upon request for applicants with disabilities during the application process. The company is committed to providing such support, and requesting it will not penalize applicants.