Senior Account Manager

Thubelisha; Tynemouth; Remote; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Senior Account Manager, where you will build relationships and provide tailored solutions to clients. This remote role requires travel within a specific area and emphasizes a customer-first ethos, offering a supportive environment for personal and professional growth.

Benefits

Bonus scheme

Discounts and cashback at retailers

Life assurance

Extended family policies

Mental Health First Aiders

Flexible working options

Inclusive environment

Qualifications

• Ability to understand customer business needs.
• Strong interpersonal skills required.
• Empathetic and proactive approach to customer service.

Responsibilities

• Establish and maintain relationships with clients.
• Develop strategies for continuous improvement.
• Manage new contract mobilisations and resolve issues.
• Identify business opportunities and attend networking events.

Skills

Empathetic approach

Strong interpersonal skills

Understanding customer requirements

Passion for work

Job description

#BelongWithUs

Come and join us as a relationship-savvy and adaptable Senior Account Manager and be part of a hugely successful and friendly team.

The Role

As a Senior Account Manager, you will act as an extension to our customers, providing well-thought-out solutions and building relationships to foster trust. The Senior Account Manager will be assigned a specific geographical area and accounts to grow and deliver solutions to.

Key Responsibilities

1. Establish relationships with clients to ensure that you exceed their expectations and represent the business positively.
2. Develop and implement a strategy of continuous improvement in all areas relating to assigned contracts and ensure contractual obligations are met.
3. Facilitate and manage new contract mobilisations, acting as the key contact for the Customer, attending review meetings as required, responding to all requests, and resolving issues.
4. Identify opportunities to secure further business opportunities and sales.
5. Be the go-to person in the area, attend networking events and seminars to ensure visibility of the business and yourself.

This is a remote-based role involving travel throughout a specific area, so a full driving license and ability to travel are essential.

You

You will embody our Customer first ethos, with an agile and proactive approach. You enjoy working collaboratively with wider teams and are committed to acting with integrity and honesty in all your actions.

Skills And Competencies

1. An empathetic approach.
2. Ability to truly understand your customers' business and requirements.
3. Strong interpersonal skills.
4. Passion for your work.

About Us

From boilers to bathroom suites, tubing to towel rails, City Plumbing offers all the products our customers need to complete their jobs. We are proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and are excited about our future. We prioritize our colleagues' success, happiness, and rewards, providing all the tools needed for a successful career.

Benefits Package And Cultural Environment

1. Bonus scheme.
2. Discounts, savings, and cashback at numerous retailers.
3. Life assurance.
4. Extended family policies including maternity, paternity, additional annual leave, and more.
5. Mental Health First Aiders and Employee Assistance Programme.
6. Complete induction and a company that encourages growth and development.
7. Financial education and loans.
8. Flexible working options.
9. An inclusive environment where everyone can be their true self.
10. And more!

#BelongWithUs

We are committed to creating an inclusive workplace that values diversity. Bring your whole self to work, regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We want you to enrich our culture, not just fit into it.

We undertake Basic Criminal Record Disclosures for candidates offered employment within our branches that undertake deliveries for British Gas. This check will be conducted after an employment offer is accepted.