Senior Multi-Skilled Customer Support (Nights)

Arcus FM Limited.; Redditch; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Night shift allowance

4% bonus

25 days annual leave + Bank Holidays

Group personal pension scheme (5-6%)

Life Assurance

Training Sponsorship Scheme

Discounts, vouchers & financial aid

Job summary

Arcus FM Limited in Redditch is seeking a Senior Multi Skilled Customer Support Coordinator to join us on a permanent basis for NIGHTS. This is a rotating 40-hour week, with every other weekend and staggered days off.

You’ll be the first point of contact for all stores needing our help, taking reactive calls and creating work orders. You’ll chase engineers as required and provide stores with timely updates.

Qualifications

• Experience in call centres or retail environments.
• Strong listening and problem-solving skills.
• Can-do attitude and flexible with shifts.
• Willingness to participate in apprenticeship opportunities.

Responsibilities

• Take reactive calls and create work orders.
• Chase engineers to assign jobs as required.
• Provide stores with timely updates on progress.
• Utilise multiple systems to route tasks efficiently.

Skills

Customer service

Phone communication

Problem solving

Call centre experience

Retail experience

Job description

Why Join Us

Do you have customer service experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you...

We require Senior Multi Skilled Customer Support Coordinator to join us on a permanent basis for NIGHTS, at our Redditch site. Working on a rotating 40-hour basis(rotation) and every other weekend. When working the weekend, you'll have staggered days off in the week to compensate.

You'll be joining as our first point of contact for all stores requiring our assistance. You'll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.

What You'll Be Doing

You'll have a confident phone manner, being assertive when required. It'll be challenging at times when you won't be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You'll have a great ability to learn and retain information as speed, as you'll be using several systems and knowing which Engineer to send for which job is essential.

For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that's what you're looking for.

What We're Looking For

If you have a 'can-do' attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you'll receive:

• Salary: £29,829 per annum, plus night shift allowance
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs