Customer Service Advisor - Nights

Places for People; Northwich; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

27 days holiday + Bank Holidays

Free onsite parking

Bonus potential

Reward and recognition program

Career development opportunities

Themed events and incentives

Job summary

Places for People in Northwich is seeking Night Shift Customer Service Advisors to join a 24/7 contact centre. You will respond to inbound calls and emails, provide guidance, record interactions, and support colleagues with documentation during the night shift from 8pm to 8am.

The role includes a four-week daytime induction with a buddy, then transition to night shifts. Prior customer service is beneficial; full-time hours, with a supportive team and development opportunities.

Qualifications

• Excellent customer service and admin skills
• Strong listening and communication skills, both written and verbal
• Ability to remain calm and professional in emergencies
• Confidence to carry out instructions quickly and accurately
• Good organisational skills and ability to meet deadlines

Responsibilities

• Respond to inbound customer contacts during the night shift by phone and email
• Handle emergency calls with professionalism and empathy
• Accurately record all customer interactions on our system
• Process documentation from customer contacts and pass to colleagues
• Respond to outstanding queries via email when not on calls

Skills

First-class customer service

Admin skills

Excellent listening skills

Good organisational skills

Ability to meet deadlines

Confidence to follow instructions

Calm under pressure

Tools

Outlook

Excel

Word

Job description

RMG is growing, and our 24/7 Customer Service Centre has exciting opportunities for Night Shift Customer Service Advisors to join our supportive team based in Northwich.

What will I be doing day to day?

• Respond to inbound customer contacts (primarily phone and email) during the night shift, providing advice, guidance and solutions to meet customer needs.
• Handle emergency calls with professionalism and empathy.
• Accurately record all customer interactions on our system.
• Process documentation resulting from customer contacts, ensuring information is passed to colleagues for action.
• Respond to outstanding customer queries via email when not on calls.

What hours will I be working?

Our Customer Service Centre operates 24/7 including weekends. 3 nights on / 3 nights off, on an 12 hour shift between8pm and 8am.

Yourinduction period (approx. 4 weeks)will be onday shifts, with a dedicated buddy to support you. Once training is complete, you'll move to your night shift pattern, with continued support from your buddy and Team Leader.

What are we looking for from you?

We're looking for self-motivated people with a positive attitude and strong admin skills. Previous customer service experience is beneficial but not essential – we value the right attitude and a willingness to learn.

Ideally, you'll have:

• First-class customer service and admin skills
• Excellent listening and communication skills (written and verbal)
• The ability to remain calm and professional in emergency situations
• Confidence to carry out instructions quickly and accurately
• Good organisational skills and the ability to work to deadlines
• Working knowledge of Outlook, Excel and Word

What does RMG have to offer our Contact Centre Customer Service Advisors?

• 27 days holiday plus Bank Holidays
• Free onsite parking Free onsite parking
• Potential to earn Bonus
• Fantastic reward and recognition scheme that recognizes exceptional customer service
• Career Development and extensive opportunities to progress
• Themed events are held throughout the year, fun, games and incentives galore
• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support
• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
• A comprehensive induction / training period – so you know you will be confident when speaking with customers Dedicated Team Leader support

What's next?

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.