Helpdesk Team Manager

Arcus FM Limited.; Redditch; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Salary 32,795 per annum

4% bonus subject to targets

25 days annual leave + Bank Holidays

Pension scheme matched 5-6%

Life Assurance

Training Sponsorship

Job summary

Arcus FM Limited in Redditch is seeking a Team Manager to lead a small helpdesk team, coaching and mentoring to provide frontline support to our client and to manage reactive and planned maintenance work orders.

You’ll deliver results from a desk-based perspective, reporting daily on work order resolution status to senior management and coordinating multiple projects for a single client in a fast-paced environment.

Qualifications

• Experience in leading helpdesk or frontline teams beneficial.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead a small helpdesk team, coaching and mentoring to deliver frontline client support.
• Oversee receipt, processing and scheduling of reactive and planned maintenance work orders.
• Provide accurate daily reports on work order resolution status to senior management.
• Build rapport across business areas and manage projects for a single client.

Skills

People management

Communication skills

Problem solving

Performance management

Job description

Why Join Us

We are now seeking for a Team Manager to join us on a permanent basis at our Redditch site.

What You'll Be Doing

You’ll be leading a small team in our helpdesk, coaching and mentoring them to provide front line support to our client, from receiving, processing and scheduling reactive and planned maintenance work orders. The team will deliver results from a desk perspective. In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management.

You’ll be working with a single client and managing various projects at any one time. Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

What We're Looking For

You’ll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever-changing priorities.

When you join us you will receive:

• Salary: £32,795 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

Requisition ID

2026-9036