Senior Mobile Service Technician

Rubix; Lydbury North; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated service technician to join their team. This role involves providing top-notch service for compressed air systems, including maintenance, repairs, and customer interaction. The ideal candidate will have strong mechanical and electrical skills, coupled with the ability to work independently and communicate effectively with clients. You will be part of a dynamic team, contributing to operational improvements and ensuring compliance with health and safety regulations. If you are passionate about delivering quality service and thrive in a technical environment, this opportunity is perfect for you.

Qualifications

• Ability to work independently and communicate professionally with customers.
• Strong knowledge of mechanical and electrical systems is essential.

Responsibilities

• Perform scheduled maintenance and repairs on compressed air systems.
• Diagnose faults and provide technical solutions to customers.
• Maintain accurate records of service visits and parts used.

Skills

Mechanical fault diagnosis

Electrical fault diagnosis

Communication skills

Problem-solving

Knowledge of three-phase electrics

Computer literacy

Ability to work independently

Customer service orientation

Education

Full clean UK driving license

Tools

Service scheduling system

Air Quality Testing equipment

Job description

Job Description

CompCare, part of the Rubix Group, specializes in outsourced air, oil-free, and large compressed air systems for clients across a wide range of industries. We are market leaders in variable speed drive (VSD) conversions or retrofits, heat recovery packages, and multi-station control systems. We look after all aspects of your compressed air system from design, supply, installation, service, and repair.

The purpose of the role is to present a professional, friendly, and efficient service to CompCare customers.

Main Tasks and Deliverables:

1. Scheduled preventative maintenance and ad hoc servicing of compressed air equipment and ancillary equipment.
2. Attend breakdowns and reported compressor faults, diagnose mechanical or electrical faults, and resolve/repair where possible.
3. Identify parts needed and liaise with suppliers if required.
4. Commission new compressed air equipment and ancillaries.
5. Work in a team of technicians.
6. Participate in the mobile service technician on-call rota.
7. Look for and propose improvements to operational processes, seeking feedback from all colleagues on efficiencies.
8. Undertake problem-solving for customers' ad hoc technical issues or requirements, working with customers to propose technical solutions.
9. Timely use of the service scheduling system to report on service visits and record parts/labour/mileage.
10. Survey new customer sites to draw up a list of all compressed air equipment details and part numbers for service consumables.
11. Perform Air Quality Testing.
12. Perform basic electrical testing related to compressor controls.
13. Work with the Service Coordinator to assist in tracking parts used, returned, and incorrect.
14. Write Method Statements and undertake Risk Assessments.
15. Maintain company vehicle and adhere to driver & vehicle management procedures.

Health & Safety:

1. Actively engage with CompCare Health & Safety policies and procedures and be responsible.
2. Be aware of and always apply customer Health and Safety regulations on customer sites.
3. Adhere to CompCare Risk Assessments and Method Statements.

Skills and Experience:

1. The ability to work without supervision is essential; most service jobs are attended by one technician.
2. The ability to communicate with customers in a professional manner, explaining issues and how they may be resolved.
3. Being familiar with the correct use of lifting gear (slings, eyebolts, frames) would be advantageous.
4. Knowledge of three-phase electrics.
5. Full clean UK driving license.
6. Computer literacy.
7. Able to travel across CompCare's region.
8. Able to participate in the call-out rota.
9. It is important that the candidate in this role has a strong understanding of the CompCare offer and value proposition, with the ability to articulate this to a variety of stakeholders.
10. They must always be committed to delivering in line with our Group values:

• Act with integrity
• Own & take action
• Stay curious
• Never settle
• Embrace perspectives

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