Senior Mental Health Support Worker, Wallingford

Response Organisation; Wallingford; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

37 days leave including bank holidays

Study sponsorship and leave

Training and development

Blue Light Card discounts

Employee Assistance Programme

Cycle to Work

Enhanced family-friendly policies

Refer-a-Friend £500

Health Discount option

Wellbeing app access

Free DBS check

Job summary

Response is seeking a Senior Mental Health Support Worker in Wallingford to lead shifts, support residents through recovery and coach a team of Support Workers. You’ll combine frontline care with leadership, ensuring safe, person-centred practice across shifts.

The role offers a hands-on opportunity to develop skills while shaping a positive, trauma-informed service. Commitment to learning is valued as you help residents access education, employment and community opportunities, while maintaining

Qualifications

• Experience supporting people with mental health needs.
• Recovery-focused, person-centred practice.
• Experience with assessments, referrals or risk management.
• Strong communication and relationship-building skills.
• Ability to lead and support colleagues.
• Commitment to learning and development.
• GCSE English and Maths or equivalent.

Responsibilities

• Lead and coordinate shifts to ensure high-quality support.
• Support residents through their recovery journey using a person-centred approach.
• Manage medication processes and ensure safe working practices.
• Provide guidance, coaching and mentoring to Support Workers.
• Assist with assessments, support planning and risk management.
• Respond to incidents, safeguarding concerns and complaints when required.
• Promote a positive culture built around respect, collaboration and inclusion.
• Support residents with budgeting, cooking, travel and tenancy management.
• Encourage access to employment, training, education and community opportunities.
• Champion trauma-informed practice and recovery-focused support.

Skills

Mental health support

Leadership

Communication

Risk assessment

Staff coaching

Trauma-informed

Education

GCSE English & Maths

Job description

Lead with Purpose. Support with Compassion.

Senior Mental Health Support Worker

Papist, Wallingford

£28,938 - £32,214 per annum (depending on experience)
37 hours per week | Monday – Sunday, inclusive of bank holidays, shifts include mornings, evenings, weekends and sleep ins.

At Response, our mission is simple: to enable people of all ages to live a more fulfilled life through excellent mental health services, housing and supported living.

We're looking for an experienced and compassionate individual to join our Transitional Support Team as a Senior Mental Health Support Worker. This is an opportunity to take the next step in your career, combining direct support for residents with leadership responsibilities that help shape a positive, safe and recovery-focused service.

A Role Where Leadership Meets Impact

As a Senior Mental Health Support Worker, you'll be more than a support worker. You'll be a mentor, role model and trusted leader who helps create an environment where both residents and colleagues can thrive.

Whether you're guiding a team through a busy shift, supporting someone through a difficult period, or celebrating a resident's achievement, you'll play an important part in changing lives for the better.

What You'll Be Doing

As part of our leadership team, you will:

• Lead and coordinate shifts to ensure high-quality support is delivered
• Support residents through their recovery journey using a person-centred approach
• Manage medication processes and ensure safe working practices
• Provide guidance, coaching and mentoring to Support Workers
• Assist with assessments, support planning and risk management
• Respond to incidents, safeguarding concerns and complaints when required
• Promote a positive culture built around respect, collaboration and inclusion
• Support residents with practical life skills such as budgeting, cooking, travel and tenancy management
• Encourage access to employment, training, education and community opportunities
• Champion trauma-informed practice and recovery-focused support

What Success Looks Like

In this role, success isn't measured by paperwork alone.

It's seeing someone gain the confidence to travel independently.

It's helping a resident move closer to independent living.

It's supporting colleagues to develop their skills and grow in confidence.

It's knowing you've helped create a safe, supportive environment where people can flourish.

What We're Looking For

We're seeking someone who has:

• Experience supporting people with mental health needs
• A good understanding of recovery-focused and person-centred practice
• Experience supporting assessments, referrals or risk management processes
• Strong communication and relationship-building skills
• Confidence to take the lead and support colleagues
• A commitment to continuous learning and development
• GCSE English and Maths (or equivalent)

Most importantly, we're looking for someone who shares our values:

• Caring
• Safe
• Creative
• Aspirational

Why Join Response?

We know that great support starts with great people, so we invest in our teams.

• 37 days annual leave, including bank holidays
• Professional qualification sponsorship and study leave
• Comprehensive training and development opportunities
• Blue Light Card discounts
• Employee Assistance Programme with free counselling
• Cycle to Work Scheme
• Enhanced family-friendly policies
• £500 Refer-a-Friend bonus
• Optional Health Cash Plan
• NHS-approved wellbeing support app
• Free DBS check and annual flu vaccination

Join a Team That Makes a Difference

If you're ready to use your experience to support people living with mental health challenges while developing your leadership skills, we'd love to hear from you!

Response is a Disability Confident Employer committed to fostering a diverse and inclusive workplace. All roles are subject to an enhanced DBS check, satisfactory references and the right to work in the UK. Unfortunately, we are unable to offer sponsorship.