Senior Mental Health Support Worker

Response Organisation; Wallingford; On-site; GBP 29,000 - 32,000; Full time

Job summary

Response Organisation is seeking a Senior Mental Health Support Worker in Wallingford to lead shifts, support residents on their recovery journey and coach other Support Workers. This role combines hands-on care with leadership responsibilities to help create a safe, recovery-focused service.

You'll work 37 hours per week, with shifts including mornings, evenings, weekends and sleep ins, and you will use person-centred and trauma-informed practice to empower residents and improve outcomes.

Qualifications

• Experience supporting people with mental health needs.
• Understanding of recovery-focused and person-centred practice.
• Experience supporting assessments, referrals or risk management processes.
• Strong communication and relationship-building skills.
• Confidence to lead and support colleagues.

Responsibilities

• Lead and coordinate shifts to ensure high-quality support is delivered
• Support residents through their recovery journey using a person-centred approach
• Manage medication processes and ensure safe working practices
• Provide guidance, coaching and mentoring to Support Workers
• Assist with assessments, support planning and risk management
• Respond to incidents, safeguarding concerns and complaints when required
• Promote a positive culture built around respect, collaboration and inclusion
• Support residents with practical life skills such as budgeting, cooking, travel and tenancy management
• Encourage access to employment, training, education and community opportunities
• Champion trauma-informed practice and recovery-focused support

Skills

Experience with mental health support

Recovery-focused practice

Person-centred approach

Assessments/referrals/risk management

Communication & relationships

Lead and support colleagues

Job description

Lead with Purpose. Support with Compassion.

Senior Mental Health Support Worker

Papist, Wallingford

£28,938 - £32,214 per annum (depending on experience)
37 hours per week | Monday – Sunday, inclusive of bank holidays, shifts include mornings, evenings, weekends and sleep ins.

At Response, our mission is simple: to enable people of all ages to live a more fulfilled life through excellent mental health services, housing and supported living.

We're looking for an experienced and compassionate individual to join our Transitional Support Team as a Senior Mental Health Support Worker. This is an opportunity to take the next step in your career, combining direct support for residents with leadership responsibilities that help shape a positive, safe and recovery-focused service.

A Role Where Leadership Meets Impact

As a Senior Mental Health Support Worker, you'll be more than a support worker. You'll be a mentor, role model and trusted leader who helps create an environment where both residents and colleagues can thrive.

Whether you're guiding a team through a busy shift, supporting someone through a difficult period, or celebrating a resident's achievement, you'll play an important part in changing lives for the better.

What You'll Be Doing

• Lead and coordinate shifts to ensure high-quality support is delivered
• Support residents through their recovery journey using a person-centred approach
• Manage medication processes and ensure safe working practices
• Provide guidance, coaching and mentoring to Support Workers
• Assist with assessments, support planning and risk management
• Respond to incidents, safeguarding concerns and complaints when required
• Promote a positive culture built around respect, collaboration and inclusion
• Support residents with practical life skills such as budgeting, cooking, travel and tenancy management
• Encourage access to employment, training, education and community opportunities
• Champion trauma-informed practice and recovery-focused support

What Success Looks Like

In this role, success isn't measured by paperwork alone.

It's seeing someone gain the confidence to travel independently.

It's helping a resident move closer to independent living.

It's supporting colleagues to develop their skills and grow in confidence.

It's knowing you've helped create a safe, supportive environment where people can flourish.

What We're Looking For

We're seeking someone who has:

• Experience supporting people with mental health needs
• A good understanding of recovery-focused and person-centred practice
• Experience supporting assessments, referrals or risk management processes
• Strong communication and relationship-building skills
• Confidence to take the lead and support colleagues