Senior Mental Health Support Worker

Response Organisation; Thatcham; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

37 days annual leave

Professional qualification sponsorship

Training & development

Blue Light Card discounts

Employee Assistance Programme (EAP)

Cycle to Work Scheme

Enhanced family-friendly policies

Refer-a-Friend bonus

Health Cash Plan

Wellbeing app

Free DBS check

Job summary

Response Organisation in Thatcham is seeking a Senior Mental Health Support Worker to lead shifts, guide residents through recovery, and mentor junior staff. The role focuses on safe, compassionate, recovery‑oriented support within a busy transitional service.

The role requires experience in mental health support, a person‑centred approach, and strong leadership and communication skills. 37 hours per week with shifts across days, evenings and weekends; DBS and right to work in the UK are

Qualifications

• Experience supporting people with mental health needs.
• Recovery-focused, person-centred practice.
• Experience supporting assessments, referrals or risk management processes.
• Strong communication and relationship-building skills.
• Confidence to lead and support colleagues.
• Commitment to continuous learning and development.
• GCSE English and Maths (or equivalent).

Responsibilities

• Lead and coordinate shifts to ensure high-quality support is delivered.
• Support residents through their recovery journey using a person-centred approach.
• Manage medication processes and ensure safe working practices.
• Provide guidance, coaching and mentoring to Support Workers.
• Assist with assessments, support planning and risk management.
• Respond to incidents, safeguarding concerns and complaints when required.
• Promote a positive culture built around respect, collaboration and inclusion.
• Support residents with practical life skills such as budgeting, cooking, travel and tenancy management.
• Encourage access to employment, training, education and community opportunities.
• Champion trauma-informed practice and recovery-focused support.

Skills

Mental health support

Leadership

Communication

Relationship-building

Learning mindset

Team coaching

Education

GCSE English & Maths

Job description

Lead with Purpose. Support with Compassion.

Senior Mental Health Support Worker

Carramar, Thatcham

£28,938 - £32,214 per annum (depending on experience)
37 hours per week | Monday – Sunday, inclusive of bank holidays, shifts include mornings, evenings, weekends & sleep in’s.

At Response, our mission is simple: to enable people of all ages to live a more fulfilled life through excellent mental health services, housing and supported living.

We're looking for an experienced and compassionate individual to join our Transitional Support Team as a Senior Mental Health Support Worker. This is an opportunity to take the next step in your career, combining direct support for residents with leadership responsibilities that help shape a positive, safe and recovery-focused service.

A Role Where Leadership Meets Impact

As a Senior Mental Health Support Worker, you'll be more than a support worker. You'll be a mentor, role model and trusted leader who helps create an environment where both residents and colleagues can thrive.

Whether you're guiding a team through a busy shift, supporting someone through a difficult period, or celebrating a resident's achievement, you'll play an important part in changing lives for the better.

What You'll Be Doing

• Lead and coordinate shifts to ensure high-quality support is delivered
• Support residents through their recovery journey using a person‑centred approach
• Manage medication processes and ensure safe working practices
• Provide guidance, coaching and mentoring to Support Workers
• Assist with assessments, support planning and risk management
• Respond to incidents, safeguarding concerns and complaints when required
• Promote a positive culture built around respect, collaboration and inclusion
• Support residents with practical life skills such as budgeting, cooking, travel and tenancy management
• Encourage access to employment, training, education and community opportunities
• Champion trauma-informed practice and recovery‑focused support

What Success Looks Like

In this role, success isn't measured by paperwork alone.

It's seeing someone gain the confidence to travel independently.

It's helping a resident move closer to independent living.

It's supporting colleagues to develop their skills and grow in confidence.

It's knowing you've helped create a safe, supportive environment where people can flourish.

What We're Looking For

• Experience supporting people with mental health needs
• A good understanding of recovery‑focused and person‑centred practice
• Experience supporting assessments, referrals or risk management processes
• Strong communication and relationship‑building skills
• Confidence to take the lead and support colleagues
• A commitment to continuous learning and development
• GCSE English and Maths (or equivalent)

Most importantly, we're looking for someone who shares our values:

• Caring
• Safe
• Creative
• Aspirational

Why Join Response?

• 37 days annual leave, including bank holidays
• Professional qualification sponsorship and study leave
• Comprehensive training and development opportunities
• Blue Light Card discounts
• Employee Assistance Programme with free counselling
• Cycle to Work Scheme
• Enhanced family‑friendly policies
• £500 Refer‑a‑Friend bonus
• Optional Health Cash Plan
• NHS‑approved wellbeing support app
• Free DBS check and annual flu vaccination

Join a Team That Makes a Difference

If you're ready to use your experience to support people living with mental health challenges while developing your leadership skills, we'd love to hear from you!

Response is a Disability Confident Employer committed to fostering a diverse and inclusive workplace. All roles are subject to an enhanced DBS check, satisfactory references and the right to work in the UK. Unfortunately, we are unable to offer sponsorship.