Senior Member Services Officer

Oxfordshire County Council; Oxford; Hybrid; GBP 43,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

Learning and development opportunities

Copilot access for productivity

Employee Assistance Programme

Job summary

Oxfordshire Pension Fund is seeking a Senior Member Services Officer to deliver high‑quality LGPS pension administration for members and employers. You will act as a technical specialist, leading on complex cases, guiding colleagues, and ensuring accurate benefit calculations.

You will contribute to service improvements, support system changes, and maintain exceptional customer service, compliance, and accuracy in a collaborative, hybrid working environment.

Qualifications

• Experienced pensions professional with strong LGPS knowledge and regulatory awareness.
• Ability to interpret pension regulations and handle complex, sensitive cases.
• Proven coaching and mentoring skills to support colleagues.

Responsibilities

• Deliver high quality LGPS pension administration for members and employers.
• Lead on complex casework and provide technical guidance and QA.
• Support system and process improvements and ensure accurate benefit calculations.

Skills

LGPS knowledge

Pensions administration

Complex case handling

Coaching and mentoring

Education

PMI

IPPM

CIPP

Tools

Altair

Job description

Join Oxfordshire Pension Fund - Helping Shape the Future of Pensions

At Oxfordshire Pension Fund, we are proud to deliver an essential public service that makes a real difference to the lives of over 85,000 scheme members and hundreds of employers across the region. As part of Local Government Pension Scheme (LGPS) funds, we manage assets of over £4 billion and play a key role in safeguarding the retirement benefits of current and future generations.

This is an exciting time to join us. We are investing in our people, strengthening our teams and building a modern, innovative and future‑ready pension service. We offer meaningful careers, progression opportunities, investment in learning and development, and a supportive environment where colleagues can grow their skills, broaden their experience and develop rewarding long-term careers.

Whether your interests lie in pension administration, governance, communications, systems, investments, finance or transformation, you will have the opportunity to contribute to meaningful work, collaborate with experienced professionals and help shape the future of one of the most significant public sector pension funds in the country.

We embrace innovation, invest in technology, support flexible and agile ways of working, and encourage everyone to contribute ideas that improve services for our members, employers and stakeholders. Whether you are starting your career or seeking your next challenge, Oxfordshire Pension Fund is a place where you can learn, grow and make a lasting difference.

About the role

As our Senior Member Services Officer, you will play a key role in delivering a high-quality pension administration service for members of the Local Government Pension Scheme (LGPS).

You will act as a technical specialist within the Member Services Team, leading on complex casework, supporting colleagues with technical guidance and quality assurance, and helping to ensure pension benefits are calculated and paid accurately and on time.

Working closely with members, employers and key stakeholders, you will provide clear and professional advice on a wide range of pension matters, including retirement benefits, transfers, bereavements and ill‑health cases. You'll also contribute to service improvements, support the implementation of system and process changes, and help us maintain the highest standards of customer service, compliance and accuracy.

About you

We're looking for an experienced pensions professional with strong technical knowledge of the LGPS or a similar pension scheme environment. You will enjoy solving complex problems, working collaboratively with others and taking pride in delivering an excellent service to members and employers.

You will be confident interpreting pension regulations, handling complex and sensitive cases, and supporting colleagues through coaching, mentoring and technical guidance. Most importantly, you'll share our commitment to accuracy, continuous improvement and delivering positive outcomes for our members.

You'll also bring:

• Experience working in an LGPS fund or similar pensions administration environment, with a strongunderstanding of pensions legislation and regulatory requirements.
• A relevant pensions qualification, such as PMI, IPPM, CIPP or an equivalent professional qualification.
• Experience using pensions administration systems, ideally Altair or similar platforms.
• Excellent communication and customer service skills, with the ability to explain complex information clearly and professionally.
• Strong analytical skills, attention to detail and experience checking complex calculations and casework.
• The ability to build effective relationships with members, employers and colleagues and work collaboratively as part of a high-performing team.
• A proactive approach to improving processes, customer experience and service delivery.

Could this be you?

If you're looking for an opportunity to lead meaningful transformation, shape how the Fund works, and help deliver lasting improvements for our members and employers, we'd love to hear from you.

Before applying, we recommend reviewing the attached job description. It contains further information about the role and the essential criteria we will use during the selection process.

Rewards and benefits

• Hybrid working- Flexibility is important to deliver the service and to suitindividual lifestyles, we encourage discussion at interviews as we acknowledge there isn't a one size fits all approach
• Culture of flexible working
• Great learning and developmentopportunities to support your growth
• Technology to support agile working- with unlimited access to Copilot for smarter productivity
• Employee Assistance Programme with health and wellbeing support
• Generous annual leave- up to 30 days plus bank holidays, and an option to 'buy' additional time off
• Enhanced family friendly policies
• Local Government Pension Scheme- employer contributions up to 18.9%
• Discounts- local and national offers for shopping and travel

Company: Oxfordshire County Council Salary: £43,150 to £46,580 a year Hours: Full-time Location: Oxford, OX4 2SU Job type: Permanent Posting date: 6 Nov 2026 Closing date: 5 Dec 2026

Ourcommitment to:

Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

Proud member of the Disability Confident employer scheme