Pension Support Officer

Oxfordshire County Council; Oxford; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Culture of flexible working

Learning and development opportunities

Copilot for productivity

Employee Assistance Programme

Generous annual leave - up to 30 days

Enhanced family friendly policies

LGPS employer contributions up to 18.9

Discounts - local and national offers

Job summary

Oxfordshire Pension Fund is seeking a Pensions Support Officer to provide operational and administrative support across the team, helping deliver a high-performing, inclusive service.

You will assist with invoices, purchases, and front-line enquiries, coordinate meetings, maintain records, and contribute to continuous improvement while embracing flexible, hybrid working and a supportive, developmental culture.

Qualifications

• Experience in administration, customer service or a related support role.
• Confident in handling enquiries and building effective working relationships.
• Highly organised with attention to detail.

Responsibilities

• Pay invoices and raise purchase orders, oversee building management, and act as first point of contact for enquiries.
• Provide administrative support and coordinate team meetings and events.
• Maintain records and support day-to-day office operations.

Skills

Administration

Customer service

IT systems

Job description

About Us

At Oxfordshire Pension Fund, we are proud to deliver an essential public service that makes a real difference to the lives of over 85,000 scheme members and hundreds of employers across the region. As part of Local Government Pension Scheme (LGPS), we manage assets of over £4 billion and play a key role in safeguarding the retirement benefits of current and future generations.

This is an exciting time to join us. We are investing in our people, strengthening our teams and building a modern, innovative and future-ready pension service.

We offer meaningful careers, progression opportunities, investment in learning and development, and a supportive environment where colleagues can grow their skills, broaden their experience and develop rewarding long-term careers.

Whether your interests lie in pension administration, governance, communications, systems, investments, finance or transformation, you will have the opportunity to contribute to meaningful work, collaborate with experienced professionals and help shape the future of one of the most significant public sector pension funds in the country.

We embrace innovation, invest in technology, support flexible and agile ways of working, and encourage everyone to contribute ideas that improve services for our members, employers and stakeholders.

Whether you are starting your career or seeking your next challenge, Oxfordshire Pension Fund is a place where you can learn, grow and make a lasting difference.

About the Role

As our Pensions Support Officer, you'll play a key role in supporting the Oxfordshire Pension Fund become an even better place to work, develop and build a career. This is a varied and rewarding role where no two days are the same.

Supporting the Fund’s ambition to deliver a high-performing, inclusive and future-ready service, this role provides operational and administrative support across the team.

Responsibilities

• Paying invoices, raising purchase orders, overseeing building management, acting as the first point of contact for all customer enquiries, administration support and organising team meetings and events, alongside other duties.

About You

You will have experience in administration, customer service or a related support role.

Confident in handling enquiries and building effective working relationships, you'll provide practical support to help the Pension Fund deliver an efficient, high-quality service.

Highly organised and adaptable, you'll manage a varied workload and competing priorities with accuracy and attention to detail.

You'll be confident using IT systems to maintain records, process invoices and purchase orders, coordinate meetings and events, and support day-to-day office and building management.

You'll bring clear communication skills and a helpful, professional approach as the first point of contact for customer enquiries.

Working collaboratively with colleagues and partners, you'll respond promptly, direct queries appropriately and look for ways to improve administrative processes and customer service.

You'll also share our commitment to inclusion, wellbeing and continuous improvement, helping create a supportive workplace and an accessible, welcoming service.

Rewards and benefits

• Hybrid working – Flexibly is important to deliver the service and to suit individual lifestyles, we encourage discussion at interviews as we acknowledge there isn’t a one size fits all approach.
• Culture of flexible working
• Great learning and development opportunities to support your growth
• Technology to support agile working – with unlimited access to Copilot for smarter productivity
• Employee Assistance Programme with health and wellbeing support
• Generous annual leave - up to 30 days plus bank holidays, and an option to 'buy' additional time off
• Enhanced family friendly policies
• Local Government Pension Scheme - employer contributions up to 18.9%
• Discounts - local and national offers for shopping and travel

Office base

Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If this is applicable to you, you will be notified, but no reimbursement will apply in respect of travel.

Your commitment to: Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Your commitment to: Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Your commitment to: Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Your commitment to: Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

If you encounter any issues with the application system, please contact us at: [e-mail]