LGPS experienced Pensions Administrator (Hybrid or Remote)

Local Pensions Partnership; Preston; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Health plan

Employee assistance programme

Referral scheme

Perk Site access

Wellbeing events

Free fruit & snacks

Free parking

Job summary

Local Pensions Partnership is seeking an experienced LGPS Pensions Administrator to join our Member Services teams in a hybrid/remote role. The role focuses on transfers, Bereavements, Retirements or Early Leavers with a member-first approach.

The successful candidate will handle end-to-end LGPS casework, ensure accurate calculations, and deliver a consistently high standard of service. UK-based hybrid/remote arrangements are available.

Qualifications

• Proven experience in LGPS pensions administration, able to manage complex casework independently.
• Strong numerical and analytical skills with high attention to detail.
• Excellent written and verbal communication with customer service focus.
• Ability to take ownership, problem solve and escalate appropriately.

Responsibilities

• Casework delivery and ownership of LGPS cases (retirements, estimates, transfers, commutations).
• End-to-end workload management to meet service standards.
• Provide clear, empathetic responses to member and employer enquiries.

Skills

LGPS pensions administration

Numerical & analytical skills

Customer service focus

Excellent communication

Education

GCSEs or equivalent incl. Maths & English (C+)

Tools

Microsoft Office

Pensions administration systems

Excel

Job description

LGPS experienced Pensions Administrator (Hybrid or Remote)

Remote/Hybrid Working with 2 days in Preston, Lancashire. Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston. Salary £28K – £32k DOE, 37 hours a week.

A glance at the role:

We have opportunities for experienced LGPS Pensions Administrators to join us on a permanent basis across our Member Services teams.

Essentially, you will have a strong background in LGPS, and we are looking for specialisms in Transfers, Bereavements, Retirements or Early Leavers casework with a heavy emphasis on a member first approach.

You’ll join a collaborative, member-focused organisation where continuous improvement is at the heart of everything we do.

So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• Competitive salary £28 – 32k DOE
• 25 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre

What you’ll be doing:

1. Casework Delivery & Ownership
   • Process a range of LGPS pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards.
   • Take end to end ownership of allocated cases, proactively managing workloads, dependencies and deadlines.
   • Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.
2. Member & Employer Experience
   • Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity.
   • Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly.
   • Deliver a consistently positive, professional and member centric service experience.
3. Quality, Assurance & Compliance
   • Apply up to date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities.
   • Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data.
   • Support quality assurance processes, including peer review, feedback activity and corrective action where required.
4. Operational Effectiveness
   • Work independently with minimal supervision, prioritising workloads effectively in a high volume, SLA driven environment.
   • Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery.
   • Maintain accurate records and system data to support audit, reporting and service oversight.
5. Collaboration & Continuous Improvement
   • Work collaboratively with colleagues, and wider stakeholders to resolve queries and share technical knowledge.
   • Contribute to service improvement activity by identifying theme trends, risks or process improvements.
   • Actively engage in learning and development to maintain and enhance technical and service capability.

What we need from you:

• Proven experience in LGPS pensions administration, with the ability to manage complex casework independently.
• Strong numerical and analytical skills with high attention to detail and accuracy.
• Ability to work to deadlines while maintaining service quality and compliance.
• Excellent written and verbal communication skills, with a strong customer service focus.
• Ability to take ownership, problem solve effectively and escalation appropriately.
• Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel).

Nice to have:

• Experience working in a high volume, SLA driven Member Services environment.
• Working towards or holding a recognised pensions qualification.

Qualifications:

• 5 GCSEs or equivalent including Maths and English at Grade C or above

Working with and upholding our values:

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking