EMEA Implementation Specialist — Multilingual Tech & Support

Haemonetics Software Solutions; Coventry; On-site; GBP 42,000 - 62,000; Full time

Job summary

Haemonetics Software Solutions in the UK is seeking an Implementation Specialist to support customers across the EMEA region. You will provide technical assistance, manage installations and upgrades, and collaborate with Service, Sales, Quality and R&D to ensure successful deployments.

You will communicate fluently in English, Italian and German (French is a plus), build strong customer relationships, and grow into a subject‑matter expert while contributing to healthcare technology across

Qualifications

• Fluent in English, Italian and German (French is a strong advantage).
• Strong communication and customer service skills.
• Experience in customer support or technical support is beneficial; project management experience is a plus.

Responsibilities

• Provide technical assistance and troubleshooting support to customers and field teams across the EMEA region.
• Build trusted relationships with customers and internal stakeholders.
• Support product installations, upgrades, and technical investigations.
• Collaborate with cross-functional teams, including Service, Sales, Quality, and R&D.
• Develop technical expertise and become a subject‑matter expert within your area.
• Contribute to improving customer satisfaction and operational excellence.

Skills

English

Italian

German

Communication skills

Customer service

Problem solving

Job description

Haemonetics Software Solutions in the UK is seeking an Implementation Specialist to support customers across the EMEA region. You will provide technical assistance, manage installations and upgrades, and collaborate with Service, Sales, Quality and R&D to ensure successful deployments.

You will communicate fluently in English, Italian and German (French is a plus), build strong customer relationships, and grow into a subject‑matter expert while contributing to healthcare technology across