Field Service Engineer - UK East England

Haemonetics Software Solutions; Colchester, Peterborough, Luton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Bonus rewards scheme

Company car

Company pension

Life insurance

Private medical insurance

Sick pay

Job summary

Haemonetics is seeking a Field Service Engineer to install, service, repair and maintain our medical devices across East England. You will provide application support to ensure correct use of installed equipment and travel within the UK as required.

Ideal candidates possess a technical engineering degree and at least four years in a field service role or medical device environment, with strong customer service skills and fluent English.

Qualifications

• Degree in technical engineering or equivalent with strong technical knowledge.
• Four+ years in field service or medical device environment.
• Excellent customer service and professional demeanor.
• Fluent English in speech and writing.

Responsibilities

• Install, maintain, and repair medical devices in the designated region.
• Provide application support and customer training.
• Minimize downtime through effective troubleshooting.
• Coordinate travel and scheduling within the UK.
• Develop strong customer partnerships and product demos.

Skills

Customer service

Technical aptitude

English proficiency

Driving license

Education

Degree in technical engineering

Tools

Networking basics

Computer skills

Job description

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.

Job Details

For East England, the incumbent will be a customer-focused and technically motivated Field Service Engineer, who will be responsible for the installation, service, repair and maintenance of our portfolio of devices and services as well as for providing application support for the customers to ensure correct use of the installed equipment. Ideally residing in the vicinity of Clochester, Peterborough & Luton, strong candidates out with this are may also be considered, the incumbent is expected to travel within their designated region and UK as required.

Our Portfolio of Products include:

• Cell Saver® Elite®+ System The Cell Saver® Elite®+ autotransfusion system provides hospitals with an easy-to-use way to recover a patient's own blood during medium to high blood loss procedures. This includes cardiac, orthopedic, trauma, transplant, vascular and OBGYN surgeries. The complete system is designed to be intuitive and flexible for optimal performance and to support exceptional patient care.
• TEG® 6s Providing fast, actionable results to help you reduce risks, complications and costs The TEG 6s haemostasis system advances viscoelastic haemostasis testing to deliver high-quality results. The cartridge-based TEG 6s analyser is small, robust and easy-to-operate allowing it to be confidently placed in convenient settings to further reduce time to clinical decisions.
• BloodTrack® Support patient safety, maintain traceability and reduce costs The BloodTrack® modular suite of blood management and bedside transfusion solutions act as an extension of your transfusion laboratory information system to optimise your hospital's blood supply chain and provide safe, secure and fully traceable remote blood storage.

Responsibilities

• Installation, proactive and preventive maintenance, troubleshooting and repair services for customers in the above - mentioned region
• Management of minimal downtime on all Haemonetics systems, through effective training of site personnel and quick problem investigations
• Organization, coordination and preparation of application training
• Delivery of application training to site personnel to effectively use the medical equipment installed
• Coordination and delivery of technical training for customer personnel, as well as Haemonetics' employees
• Development of strong partnerships with prospective customers by organizing product demo as well as with existing Haemonetics' customers by constantly promoting our products

Education and Experience Requirements

• Degree in technical engineering or technical education with sound technical knowledge or at least four years of experience in a Field Service position or medical device environment or a similar role
• Impeccable customer service skills and a confident and professional manner in customer facing environments.
• Technical aptitude to understand, train customers and users on products
• Excellent mastery of English
• Flexibility to travel and overnight stays (1 or 2 nights per week on average)
• Ability to work autonomously in a constantly changing environment
• Self-motivated with the ability to work independently
• Capacity to manage time constraints
• Demonstrated computer & basic networking skills
• Full Driving license

Benefits

• Bonus Rewards Scheme
• Company Car
• Company Pension
• Life Insurance
• Private Medical Insurance
• Sick Pay
• Schedule: Monday to Friday

EEO Policy Statement

Throughout our history, we have earned a solid reputation for product innovation, technical expertise, and operational excellence. Today, our products, internal research and development, marketing partnerships, and product acquisitions reflect our unwavering commitment to provide safe and available blood for patient transfusions and for use in pharmaceuticals. We rely on our talented global workforce to help us achieve our mission of providing innovative medical devices that advance the safety, quality, and availability of the world's blood supply. To achieve our business goals and objectives, we are committed to attracting and retaining the best and brightest talent while offering a challenging, dynamic, and exciting work environment that offers professional growth and development.