Senior Manager - Revenue Enablement

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Global Customer Success Enablement. This pivotal role focuses on developing and delivering innovative training programs that empower customer success teams. The ideal candidate will have extensive experience in customer success enablement, showcasing strong presentation and coaching skills. You will collaborate with various stakeholders to create engaging content and optimize training delivery. Join a diverse and inclusive workplace that values continuous improvement and offers a range of attractive benefits, including private medical insurance and a generous PTO policy.

Benefits

Private Medical Insurance

Fitness Budget

Learning Budget

Cycle-to-Work Scheme

Enhanced Maternity Leave

25 Days PTO

Company-Funded Lunch

Employee Assistance Program

Qualifications

• 6-7 years of experience in Customer Success, Coaching, or Training roles.
• Strong knowledge of customer success processes and best practices.

Responsibilities

• Develop and deliver engaging customer success training programs.
• Collaborate with marketing and product teams to create collateral.

Skills

Customer Success Enablement

Training Delivery

Content Development

Presentation Skills

Problem-Solving Skills

Networking Skills

Communication Skills

Education

Bachelor’s or Master’s Degree in Business

Professional Certifications in Customer Success Training

Tools

E-learning Platforms

Job description

Job Description

The Senior Manager, Global Customer Success Enablement, is responsible for developing and delivering customer success training programs. The role involves collaborating with stakeholders and building effective training to empower customer success teams to achieve their goals. The ideal candidate will have a strong track record of success in customer success enablement roles with experience in delivering training, developing content, and optimizing customer success processes. Additionally, the candidate must be a self-starter with strong delivery skills, both in-person and virtually, and the ability to develop innovative solutions to improve customer success performance.

Key Responsibilities:

1. Execute plans and programs from the Enablement leadership and track impact metrics.
2. Deliver onboarding sessions for new joiners and need-based programs for customer success reps.
3. Develop and deliver engaging customer success training programs, both in-person and virtually, aligned with strategic goals.
4. Create engaging content supporting training delivery, such as presentations, simulations, and role-playing exercises.
5. Design and maintain training materials, presentations, and resources.
6. Collaborate with marketing and product teams to create collateral, presentations, and playbooks that communicate product value and customer success messaging.
7. Identify training needs with customer success leadership and develop customized training plans.
8. Deliver training in various formats, including workshops, webinars, and self-paced modules.
9. Facilitate interactive learning experiences to promote engagement and knowledge retention.

Qualifications:

1. Bachelor’s or master’s degree in Business, Marketing, or related fields.
2. 6-7 years of experience in Customer Success, Coaching, or Training roles.
3. Professional certifications in customer success training are a plus.
4. Strong knowledge of customer success processes, methodologies, and best practices.
5. Excellent presentation and coaching skills.
6. Familiarity with e-learning platforms and role-playing activities.
7. Excellent problem-solving and networking skills.
8. Strong verbal and written communication skills.
9. Ability to work independently and collaboratively in a fast-paced environment.
10. Proactive and adaptable mindset committed to continuous improvement.

Additional Information:

Benefits include private medical insurance, medical cash plan, life assurance, income protection, critical illness insurances, pension scheme with up to 6% contribution, learning budget, fitness budget, cycle-to-work scheme, enhanced maternity leave, 25 days PTO, company-funded lunch, Employee Assistance Program, long service awards, and discounted tax support services.

At Freshworks, we foster a diverse and inclusive workplace where everyone can reach their potential, regardless of background, gender, race, sexual orientation, religion, or ethnicity. We are committed to equal opportunity and believe diversity enriches our work environment and drives our success.