Senior Manager - Revenue Enablement

Freshworks; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Global Customer Success Enablement. This role involves developing and delivering innovative training programs to empower customer success teams. The ideal candidate will possess a strong background in customer success, with a proven track record in training delivery and content development. You will collaborate with various stakeholders to create high-quality training materials and facilitate engaging learning experiences, both in-person and virtually. Join a dynamic team that values diversity and is committed to fostering an inclusive workplace where everyone can thrive.

Benefits

Company funded Private Medical Insurance (PMI)

Company-funded Medical Cash Plan

Company funded Life Assurance

Income Protection & Critical Illness insurances

Qualifying workplace pension scheme

Learning & Reading budget

Fitness budget

Cycle-to-work scheme

Enhanced Maternity Leave

Company funded lunch for days in office

Qualifications

• 6-7 years in Customer Success, Coaching, or Training roles.
• Strong knowledge of customer success methodologies and best practices.

Responsibilities

• Develop and deliver customer success training programs.
• Collaborate with teams to create engaging training content.
• Facilitate interactive learning experiences.

Skills

Customer Success Enablement

Training Delivery

Content Development

Presentation Skills

Coaching Skills

Problem-Solving

Networking Skills

Communication Skills

E-Learning Platforms

Education

Bachelor’s degree in Business

Master’s degree in Marketing

Tools

E-Learning Platforms

Job description

The Senior Manager, Global Customer Success Enablement, is responsible for developing and delivering customer success training programs. The role involves collaborating with stakeholders and building effective training to empower customer success teams to achieve their goals. The ideal candidate will have a strong track record of success in customer success enablement roles with experience in delivering training, developing content, and optimizing customer success processes. Additionally, the ideal candidate must be a self-starter with strong delivery skills, both in-person and virtually, and the ability to develop innovative solutions to improve customer success performance.

Key Responsibilities:

• Execute plans and programs from the Enablement leadership and track impact metrics.
• Deliver onboarding sessions for new joiners and deliver need-based programs for customer success reps.
• Develop and deliver engaging and informative customer success training programs, both in-person and virtually, that align with the overall strategy and goals.
• Build engaging content that supports the delivery of training programs, such as presentations, simulations, and role-playing exercises.
• Design and maintain customer success training materials, presentations, and resources.
• Collaborate with marketing and product teams to create high-quality customer success collateral, presentations, and playbooks that effectively communicate product value propositions and customer success messaging.
• Work closely with customer success leadership to identify training needs and develop customized training plans for customer success teams.
• Deliver training programs in various formats, including in-person workshops, online webinars, and self-paced learning modules.
• Facilitate interactive learning experiences that promote engagement and knowledge retention.

Qualifications:

• Bachelor’s/master’s degree in Business, Marketing, or other related fields.
• 6-7 years of work experience in Customer Success, Customer Success Coaching, or Customer Success Training.
• Professional certifications in customer success training will be an added advantage.
• Strong knowledge of the customer success process, methodologies, and best practices.
• Excellent presentation and coaching skills.
• Familiarity with e-learning platforms and role-playing activities.
• Excellent problem-solving capabilities.
• Excellent networking skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• A proactive and adaptable mindset with a commitment to continuous improvement.

Additional Information:

These are some benefits you can expect from us in return:

• Company funded Private Medical Insurance (PMI)
• Company-funded Medical Cash Plan
• Company funded Life Assurance, Income Protection & Critical Illness insurances
• Qualifying workplace pension scheme with company contribution of up to 6%
• Learning & Reading budget of up to £1,000 per year
• Fitness budget of up to £30 per month
• Cycle-to-work scheme
• Enhanced Maternity Leave
• 25 days annual Paid-Time-Off (PTO)
• Company funded lunch for days in office
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Long Service Awards
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting