Senior Manager, People Experience - EMEA

Sony Interactive Entertainment Inc.; Greater London; Hybrid; GBP 95.000 - 125.000; Vollzeit

Benefits dieser Stelle

Hybrid Working

Private Medical Insurance

25 days holiday per year

On Site Gym

Free soft drinks

Cycle garage and showers access

Discretionary bonus opportunity

Zusammenfassung

Sony Interactive Entertainment in London is seeking a Senior Manager, People Experience to lead HR operations across Europe, the Middle East and Africa. You will manage Tier 1 support, ensure data integrity for payroll and reporting, and partner with Legal, Payroll and Global Mobility to align processes with business needs.

You will scope and build a European HR Operations service, drive continuous improvement, and guide a team across multiple countries while working in a hybrid setup with a

Qualifikationen

• Experience of managing an operational HR services function with multi-site accountability across EMEA and SLAs/KPIs through a ticketing system.
• Proven line management capability with a focus on driving performance and continuous improvement.
• Experience implementing new technologies and harmonising multiple systems to simplify and automate processes.
• Strong ability to build collaborative relationships across the business and HR to understand commercial drivers.
• Excellent written, verbal and numeracy skills with the ability to present to senior stakeholders.

Aufgaben

• Accountable for all activity associated with first lineHR support (Tier 1), data integrity feeding Payroll and reporting.
• Develop and maintain relationships with PX Consultants, Legal, Payroll, Global Mobility and COEs to align business needs with resources.
• Scope HR Operations across Europe to establish a full European HR Operations service (France, Germany, Netherlands, Belgium, Spain, Portugal, Italy, UK & Ireland).
• Manage SLAs/KPIs on Nexus ticketing system and drive continuous improvement with a global perspective.
• Lead process and technology projects, maintain confidentiality and compliance with employment laws.

Kenntnisse

HR operations

SLA/KPI management

Line management

Workday

ServiceNow

HRIS

Ausbildung

Degree level education or CIPD qualified

Tools

Workday

ServiceNow

Jobbeschreibung

Senior Manager, People Experience - EMEA

United Kingdom, London

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Role Overview:

This role reports to theSeniorDirector,People ExperienceEMEAand is part ofthe globalPXteam. The role will be lookingafter for alloperational elements of HR andis part of the core foundation to the success of our HR Operating model and enables us to continue to buildasmooth and efficientemployee experiences. Successful candidates will have worked in similar sized organisations with a remit of multiple countries.The remit is currently growing as we are centralising European Tier 1 activity into thecenter.The team consists of focused Advisory teams based in London as well as HR Managers who have hybrid roles (Tier 1 and Tier 2) based in France,Germanyand Spain.

What you'll be doing:

• Accountablefor all activity associated withfirst lineHR support (Tier 1), this includes:data integrity which feeds into Payrollandreporting. KeyHRsystems are Workday and ServiceNow (Nexustickets);implementHR policies consistently,overseecountry specificonboarding,offboarding, benefit administration,, administration of employee changes(starter, leaver, changes), employee screening,Right to Work checks,HR compliance, Tier1ticketing SLAsandcontinuousprocessimprovement andtech stackautomation focusacross the region.
• Develop and maintain strong relationships with key roles in the wider HR team such as PX Consultants, in-house Legal team,Payroll team,Global Mobility,PTS (technology),COEs (Talent, DEI, Total Rewards etc) as well as regional leaders to ensure you have a deep understanding of business needs and ability to schedule team resource. The key is to continuously improve and develop operational support best practice and review opportunities for improvement with a global lens even when the role is regional.
• In partnership with theSeniorDirectorPeopleExperienceand senior stakeholders, scope requirements for HR Operations across Europe with the aim toestablishand maintain a full European HR Operations service. Countriescurrently in scopeinclude France, Germany, Netherlands,Belgium,Spain, Portugal,Italy,UKand Ireland
• Responsible for theteam’sadoptionandsuccessfulachievement ofcurrent SLAs and KPIs on the Nexus ticketing system,goalsand continuous improvement projectsto align with changing business needs and re-establish a customer focused and proactive approach across the teamand linewith the globalisation of our function.Coach, developand train team members to avoid single point dependencies andbuild forscaleand knowledge sharing.
• Create andmaintainrelevant external supplier relationships and regularly review their SLAs(e.g.pre-employment screening,Right to Work checksetc)aswell as the budget related to yearly activities for Tier1
• Present regularreports to leadershipto illustrate KPIs, changes in processes/policies, noticeabletrendsand projectupdateswithreflectivelearningsas well as proactiveforward lookingfocalpoints.This role requires strong collaboration communication skills.
• Build mechanismsto enable a self-service culture by ensuring core platforms are regularly reviewed andmaintainedincluding knowledge articles and regularly reviewing training material for the team and the business
• Leads a continuous improvement culture, driving ongoing development, evaluation/testing, and maintenance of processes and documentation (e.g., Tier 0 Knowledge Base, Standard Operating Procedures).
• Lead projects to improve processes and technology e.g. implementing screening, integrating new work streams
• Maintainappropriate confidentialityinall ofthe above, ensuring legal and compliance requirements are met (e.g. employment legislation, data protection etc.)

What we're looking for:

• Experience of managing an operational HR services function with multi-site accountabilityacross EMEA, with specifically working with SLAs/KPIs through a ticketing systemand managing a team of 5-10direct reports.
• Proven line management capability with a focus on driving performance,teamdevelopment,continuousimprovement as well as evolve the model as centralisation progresses.
• Experience implementingnew technologiesand/or harmonising multiple systemsand simplify / automate processes
• Strong experience of building collaborative relationships across the business and HR to gain a detailed understanding of commercial drivers.
• Excellent written, verbaland numeracy skills with the ability to present to senior stakeholders.
• Ability to analyse data/information and interpret it into recommendations.
• Strong eye for detail with a pragmatic approach to solving problemsand working well under pressure withmultiple project deliveries at any one time
• Strong IT skills with a focus on Microsoft Office and HRIS such as Workday.
• Proven HRadvisoryexperience and can provide advice associated with employment regulations and procedures.
• Project management experience in complex matrix global organisations
• Transformational HR experience across multiple countries.
• Worked with in the Tech or Gaming industry.
• Degree level education or CIPD qualified.
• Discretionary bonus opportunity
• Hybrid Working
• Private Medical Insurance
• 25 days holiday per year
• On Site Gym
• Free soft drinks
• Access to cycle garage and showers

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Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

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