Senior Manager, Operations

Everest Advisors (UK), Ltd.; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Everest Advisors (UK), Ltd. is seeking an Operations Lead based in London to enhance operational standards and ensure compliance in underwriting support and risk management. This role involves developing control strategies, conducting audits, and collaborating with stakeholders to improve processes, all while working in a supportive, hybrid environment.

Benefits

Generous tuition/continuing education reimbursement

Mentoring opportunities

Qualifications

• Experience within Operations and Operational Change environments.
• Proven track record in governance frameworks.
• Driven to achieve significant change quickly.

Responsibilities

• Develop control strategies to ensure compliance and operational effectiveness.
• Lead self-assessments and audits in EGM Operations.
• Improve processes focusing on efficiency and scalability.

Skills

Insurance life cycle understanding

Governance, Risk Management, Compliance knowledge

Cross-functional initiative driving

Operational consistency fostering

Job description

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It is an exciting time for Everest Re Group, Ltd. (“Everest”)! As we continue our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets.

Everest is a leading global reinsurance and insurance provider, operating for over 50 years through subsidiaries in the Bermuda, Canada, Europe, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.

At Everest, we are committed to the development of our people. We offer dynamic training & professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them, including:

• Generous tuition/continuing education reimbursement

• Mentoring opportunities

Everest is a growth company with $14 Billion of Gross Written Premium Offering Property, Casualty, and specialty products among others, through its various operating subsidiaries located in key markets around the world. Everest has been a globalleader in reinsurance with abroad footprint, deep client relationships, underwriting excellence, responsive service,and customized solutions. Our insurance arm draws upon impressive global resources and financial strength to tailor each policy to meet the individual needs of our customers.

Our financial strength is evident in Financial Agency Ratings of: A+ , A+ S and A1 . We are a market leader for our broad diversified income streams, strong underlying underwriting performance with reduced volatility and strong cash flow. We take pride in being known in the industry as nimble, entrepreneurial, and responsive.

This position will be based in our London office with a hybrid schedule that has the option of working two days remotely each week.

Role Purpose:

Our Everest Global Markets (EGM) Operations team is dedicated to achieving excellence in Underwriting Support, Delegated Authority and Credit Control, both internally and with third-party processes and staff. Reporting into the Head of Operations UK&I, this role will ensure our work aligns with the objectives of our Everest and Operations teams, while guaranteeing our processes and controls are fit for purpose.

Key Accountabilities

In this role you will be responsible for the following:

Develop a control strategy to ensure compliance with regulatory requirements, industry standards, and company policies.

Proactively identify control gaps and create plans to address them, enhancing our operational effectiveness.

Regularly update and review this strategy as a foundational tool to support the EGM Head of Operations.

Lead EGM Operations risk self-assessments and audits, including governance and the implementation of remedial actions.

Coordinate and manage the timely and effective closure of audit findings and remediation efforts for EGM and International Operations.

Contribute to operational training and standards development as needed.

Control Implementation & Optimization:

Create and apply internal controls to reduce risks and improve operations.

Regularly check and adjust controls to ensure compliance and manage risks.

Ensure controls meet industry standards, regulations, and company policies.

Plan for control technology and automation.

Complaints

Establish a target operating model for complaints handling, covering resources, processes, policies, and management information.

Documentation of Controls

Document all operational controls in a consistent and prioritized manner to support standardization and best practices.

Keep materials updated with proactive and reactive changes so front-line staff are informed.

Improve processes to optimize workflow, reduce waste, and enhance effectiveness using feedback and data.

Collaborate with cross-functional stakeholders to ensure processes meet business needs.

Continuously identify and implement opportunities for process improvements, focusing on efficiency, scalability, and risk management.

Training & Support:

Work with International Operations Training & Standards to ensure front-line staff understand process and tool changes.

Reporting:

Regularly report on the status of process improvements, control implementations, and compliance efforts.

Skills & Experience

You should have:

A comprehensive understanding of the insurance life cycle, including underwriting, fulfilment, back-end processing, customer service, finance, and claims,

Experience within an Operations and Operational Change environments

Knowledgeable in Governance, Risk Management, and Compliance

A proven track record of driving cross-functional initiatives and enhancing governance frameworks.

A detailed knowledge of insurance industry standards, regulations, and an understanding of how policies should reflect and support the business requirements.

Demonstrated experience in fostering operational consistency.

Driven to achieve significant change quickly.

Everest Values and Behaviours:

Our recruitment practices assess candidates’ behaviours, competences, and capability to ensure they are fit to fulfil their roles and carry out their duties with a high degree of integrity and commitment. Through our organisation values and colleague behaviours, we encourage cultivating a positive ethical culture, meeting our regulatory requirements and conduct standards by ensuring clear lines of responsibility, accountability, and a focus on fair customer outcomes.

This includes all staff complying with the PRA/FCA SM&CR Conduct Rules, at all times. The Conduct Rules are as follows:

1) to act with integrity,

2) to act with due skill, care and diligence,

3) to be open and co-operative with the FCA, the PRA and other regulators,

4) to pay due regard to the interests of customers and treat them fairly,

5) to observe proper standards if market conduct, and 6) act to deliver good outcomes for retail customers.

Our values are the ideals we aspire to so that we can live up to the promise of our brand and underwrite opportunity for all our stakeholders. They are the guiding principles that inform our decisions, actions, and behaviours. The role holder will be required to embrace the Everest Core Values: Talent, Thoughtful assumption of risk, Execution, Efficiency, Humility, Leadership, Collaboration, Diversity, Equity, and Inclusion.

Our behaviors define how we operate: Respect Everyone, Pursue Better, Lead by Example, Own our Outcomes, and Win Together. All colleagues are held accountable for embodying our behaviors and are evaluated on these as part of their performance.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Clickto learn more about our culture.

• Our Valuesare the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviorsdefine how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.