Senior Manager, Operations

Indiaabroad2; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading e-Commerce company seeks a Senior Manager of Operations in London to drive document optimization and workflow enhancements. This role demands someone adept at integrating AI solutions to improve efficiency and operational standards in a high-growth environment.

Qualifications

• 5+ years of experience in operations management in a tech environment.
• Expertise in document management systems and AI tools.
• Strong experience in risk management and compliance.

Responsibilities

• Design and implement onboarding workflows and enhance internal collaboration.
• Package operational and financial reporting for key stakeholders.
• Ensure compliance with legal and internal policies.

Skills

Operations Management

Workflow Automation

Document Management

Risk Management

Compliance Mapping

Analytical Skills

Communication Skills

Tools

Google Workspace

Job description

At Morgan Mace, we excel in Senior Executive, Marketing, GTM SaaS, and Technology hiring. Our expertise extends to both the North American and EMEA Markets. Whether you're seeking talent for Remote, Hybrid, or On-Site positions, we're here to assist you in recruiting top-tier professionals. Our approach involves leveraging specialised headhunting methods, precise competitor targeting, and individualised profiling techniques to pinpoint the most exceptional candidates for your organisation. We do this whilst following the foundational principles of respect, empathy, and collaboration. These fundamental values strengthen the bonds we form with both our clients and candidates.

• Skills:

Morgan Mace is proud to partner with a forward-thinking, tech-driven $100M e-Commerce organization dedicated to operational excellence and innovation. Our client is seeking a Senior Manager of Operations to lead key initiatives in document optimization, workflow automation, and AI integration across their rapidly growing business.

This is a mission-critical role for someone who thrives at the intersection of technology and operations, with a deep passion for building scalable systems that empower teams and enhance performance.

Key Responsibilities:

Operational Systems & Workflow Optimization

• Design and implement company-wide onboarding workflows for rapid new hire ramp-up.
• Reorganize document systems to ensure AI-readiness, structured accessibility, and efficient searchability.
• Enhance internal collaboration through cross-departmental workflow improvement.
• Lead the integration of AI and wiki-specific tools to accelerate knowledge sharing and operational efficiency.
• Develop and maintain document management policies that support advanced AI search and retrieval.

Reporting & Data Readiness

• Package and deliver operational and financial reporting to COO/CFO and other stakeholders.
• Build dashboards and tools to monitor vendor performance, compliance, and operational metrics.
• Manage vendor relationships, including onboarding, performance tracking, and contract oversight.
• Map risk and compliance frameworks (e.g., RYG models), develop risk registers, and lead mitigation strategies.

Compliance & Governance

• Ensure compliance with legal, regulatory, and internal policies.
• Conduct operational audits and establish a consistent compliance audit trail for insurance and internal controls.

Ideal Candidate Will Have:

• 5+ years of experience in operations management, ideally within a high-growth, tech-centric environment.
• Proven success leading cross-functional initiatives and driving workflow automation.
• Expertise in document management systems (e.g., Google Workspace) and AI-powered tools.
• Strong experience in risk management, compliance mapping, and vendor oversight.
• Exceptional organizational, analytical, and communication skills.

This is a unique opportunity to join a visionary company and play a lead role in designing the operational backbone of its next phase of growth.

London, England

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