Senior Manager MCL

Davies; United Kingdom; Remote; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Thrive at Davies

Job summary

Davies is seeking an experienced Senior Manager MCL in the United Kingdom to lead complex property loss claims including High Net Worth, Major Loss, and subsidence scenarios. The role involves end-to-end claim management, stakeholder liaison, and delivering exceptional service.

You will have strong technical knowledge of property claims, be capable of managing demanding clients, and progress cases with a focus on quality outcomes.

Qualifications

• Experienced property loss adjuster with a track record in High Net Worth and complex claims.
• Strong technical knowledge of property claims and loss adjustment processes.
• Ability to manage caseload from instruction to resolution with excellent stakeholder management.

Responsibilities

• Manage High Net Worth, Major Loss and complex property claims from start to finish.
• Take ownership of your caseload and proactively progress claims.
• Provide technically accurate advice, reports and recommendations.
• Deliver highly personalised service to customers on sensitive losses.
• Build trusted relationships with policyholders, insurers, brokers and other stakeholders.
• Work to client requirements, service standards and KPIs.
• Collaborate with Davies colleagues to achieve the best outcomes for policyholders.
• Support existing client relationships and identify opportunities for new business.
• Participate in an out-of-hours rota of approximately 1 week in 3.

Skills

Property loss adjusting

High Net Worth

Major Loss

Subsidence

Driving licence

ACILA/FCILA

Job description

Senior Manager MCL

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Pius Ukoko

Description

Are you an experienced Property Loss Adjuster looking to work on more technically challenging and complex claims?

We’re looking for an accomplished adjuster to manage a varied caseload of High Net Worth, Major Loss and complex property claims, including subsidence and escape of oil. You’ll have the autonomy to manage losses from initial instruction through to resolution, working closely with policyholders, insurers, brokers and other specialists to deliver an exceptional service.

What will your day look like:

• Managing High Net Worth, Major Loss and complex property claims from start to finish.


• Taking ownership of your caseload, proactively progressing claims and keeping all parties informed.


• Providing technically accurate advice, reports and recommendations.


• Delivering a highly personalised service to customers, particularly on sensitive or significant losses.


• Building trusted relationships with policyholders, insurers, brokers and other stakeholders.


• Working to individual client requirements, service standards and KPIs.


• Collaborating with colleagues and specialist businesses across Davies to achieve the best outcome for policyholders.


• Supporting existing client relationships and identifying opportunities to develop further business.


• Participating in an out-of-hours rota of approximately 1 week in 3 for a specific client.

Knowledge and Abilities:

You’ll already have strong experience within property loss adjusting, including a proven track record of handling High Net Worth claims. Experience of Major Loss claims would be particularly valuable.

You’ll also bring:

Strong technical knowledge of property claims.

• Excellent communication and relationship-building skills.


• The confidence to manage demanding customers and complex situations.


• The ability to prioritise effectively in a fast-moving environment.


• A flexible, resilient and solutions-focused approach.


• Progress towards ACILA or FCILA, or another relevant professional qualification, would be advantageous.


• A full clean driving licence.

This is a great opportunity for an experienced adjuster who enjoys technically challenging losses, values autonomy and wants to deliver a genuinely high-quality service to customers when it matters most. #INDNW

Benefits

Career & Purpose

• Davies Innovation Lab


• Leadership training programme


• Funding for professional qualifications


• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation


• Local charity funding


• Pennies To Heaven


• Employee Resource Groups


• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution


• My Choices at Davies provides; High Street discounts and Financial wellbeing hub


• Life assurance: x4


• Refer a Friend


• Cycle to Work Scheme


• Lease car salary sacrifice


• Davies Incentive Plan


• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus


• Discounts with 100's of UK retailers


• EAP; 24/7 confidential helpline


• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years


• Flexible working


• Dress for your day


• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage


• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan