Senior Manager, Hybrid Customer Solution Engineering

Zuora; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

Generous time off

Paid holidays and wellness days

Fully paid parental leave

Learning & Development stipend

Volunteer opportunities

Job summary

Zuora is seeking a Senior Customer Solution Engineer to operate at the intersection of sales strategy and technical leadership. You will partner with regional sales leaders and cross-functional teams to drive new ACV and Net Dollar Retention by delivering value-driven customer engagements.

You will build trust-based relationships with executive-level stakeholders, support the development of a strategic pipeline, and guide renewal and long-term customer success initiatives.

Qualifications

• Proven experience managing a large, diversified customer portfolio.
• Strong track record partnering with senior sales leadership and influencing outcomes at the executive level.
• Background in technical sales, sales engineering, customer engineering, or enterprise SaaS environments.

Responsibilities

• Sales Partnership: Partner directly with a Regional Vice President of Sales, and act as their technical counterpart.
• Lead the team through execution of sales campaigns for strategic and enterprise-level customers; comfortable leading by example and getting hands-on in deals.
• Guide teams to articulate business and technical value across quote-to-cash, billing, and revenue use cases.
• Develop and implement innovative value-selling approaches adapted to Zuora’s growing customer base.

Skills

Large customer portfolio

Executive engagement

Technical sales

SaaS expertise

Job description

Zuora is seeking a Senior Customer Solution Engineer to operate at the intersection of sales strategy and technical leadership. You will partner with regional sales leaders and cross-functional teams to drive new ACV and Net Dollar Retention by delivering value-driven customer engagements.

You will build trust-based relationships with executive-level stakeholders, support the development of a strategic pipeline, and guide renewal and long-term customer success initiatives.