Manager, Customer Solution Engineering

Zuora; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

Generous time off

Paid holidays and wellness days

Fully paid parental leave

Learning & Development stipend

Job summary

Zuora is seeking a strategic Sales Partnership lead in a hybrid, UK-facing role. You will collaborate with the Regional VP of Sales, drive enterprise campaigns, and articulate value across quote-to-cash and billing.

Build executive relationships and guide teams in complex deals within a SaaS subscription economy. You will also own renewals, lead a high-performing customer solution engineering team, and foster a consultative selling culture across revenue recognition and enterprise architecture.

Qualifications

• Proven experience managing a large, diversified customer portfolio.

Responsibilities

• Partner directly with a Regional Vice President of Sales, and act as their technical counterpart.
• Lead the team through execution of sales campaigns for strategic and enterprise-level customers; comfortable leading by example and getting hands-on in deals.
• Guide teams to articulate business and technical value across quote-to-cash, billing, and revenue use cases.
• Develop and implement innovative value-selling approaches adapted to Zuora's growing customer base.
• Build trust-based relationships at the executive level with customers, engaging as a technical thought partner.
• Manage pipeline of strategic customer engagement opportunities, including workshops and QBRs.
• Drive renewals and long-term customer success initiatives; own renewal forecast accuracy.
• Lead and grow a high-performing Customer Solution Engineering team.
• Hire, lead, coach, and motivate a high-performing team.
• Foster a consultative selling culture across quote-to-cash, billing, revenue recognition, and enterprise architecture.
• Provide feedback and enablement on discovery, demos, value selling, and technical execution.

Skills

Executive engagement

Enterprise SaaS

Leadership

Customer portfolio

Job description

Company Overview

At Zuora, we do Modern Business . We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world's most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

What You'll Do & Achieve

Sales Partnership

• Partner directly with a Regional Vice President of Sales, and act as their technical counterpart
• Lead the team through execution of sales campaigns for strategic and enterprise-level customers; comfortable leading by example and getting hands-on in deals
• Guide teams to articulate business and technical value across quote-to-cash, billing, and revenue use cases
• Develop and implement innovative value-selling approaches adapted to Zuora's growing customer bas

Strategic Customer Engagement

• Build trust-based relationships at the executive level with customers, engaging as a technical thought partner
• Support development and management of a pipeline of strategic customer engagement opportunities, including customer workshops and QBRs, aligning on target selection, supporting execution & ongoing, outcome-based follow-through

Retention

• Drive disciplined execution across renewals and long-term customer success initiatives; including ownership for renewal forecast accuracy
• Lead and grow a high-performing Customer Solution Engineering team
• Hire, lead, coach, and motivate a high-performing Customer Solution Engineering team
• Build a strong consultative selling and technical advisory culture rooted in expertise across quote-to-cash, subscription billing, revenue recognition, and enterprise architecture
• Provide ongoing feedback, coaching, and enablement around discovery, demos, value selling, and technical execution in the field to drive career development

Cross functional collaboration

• Work cross-functionally with Sales, Global Services, Product & Technology, & Customer Support to drive sustainable growth and long-term customer partnerships

Your Experience - Skills & Background

• Proven experience managing a large, diversified customer portfolio
• Compelling leader who can effectively develop trust to supportively coach and drive team motivation
• Strong track record partnering with senior sales leadership and influencing outcomes at the executive level
• Background in technical sales, sales engineering, customer engineering, or enterprise SaaS environments
• Solid understanding of SaaS software and recurring revenue business models
• Experience in billing, revenue recognition and the order to cash (OTC) space

ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as "ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we're making what's next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, "wellness" days and company wide end of year break
• Fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing
• Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility - flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer hybrid working with