Senior Manager, Enterprise Customer Success & Growth

Ripple Inc.; Greater London; Hybrid; GBP 130,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Equity eligibility

Comprehensive benefits

Wellness & parental leave

Job summary

Ripple is seeking a Senior Manager to lead the Customer Partner Success (CPS) team in London. You will manage Ripple's top Enterprise clients across Payments, Custody and Stablecoins, focusing on retention and growth.

Build strong relationships with large financial institutions and partner with Product teams to drive client value. You will lead high-impact client reviews, identify opportunities, and negotiate terms, while representing Ripple at industry events and maintaining a customer-centric

Qualifications

• 10+ years of experience in Account/Relationship management within Financial Services.

Responsibilities

• Act as the main contact for Ripple's Enterprise clients and ensure satisfaction.
• Manage relationships with Global and Regional Banks, Fintechs, and Asset Managers.
• Develop strategies for client retention and organic growth.
• Identify up-sell and cross-sell opportunities aligned with Ripple's roadmap.
• Conduct structured business reviews and provide tailored solutions.
• Discuss and negotiate contractual terms with clients.
• Represent Ripple at industry events when required.

Skills

Enterprise relationships

Strategic account management

Sales strategy

Client growth & retention

Stakeholder management

Communication skills

Language skills

Tools

Salesforce

Job description

Ripple is seeking a Senior Manager to lead the Customer Partner Success (CPS) team in London. You will manage Ripple's top Enterprise clients across Payments, Custody and Stablecoins, focusing on retention and growth.

Build strong relationships with large financial institutions and partner with Product teams to drive client value. You will lead high-impact client reviews, identify opportunities, and negotiate terms, while representing Ripple at industry events and maintaining a customer-centric