Senior Manager, Enterprise Customer Success

ServiceNow; Greater London; Sur place; GBP 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Résumé du poste

Armis is seeking a Senior Manager, Customer Success to lead a team of Customer Success Managers serving strategic and enterprise customers. You will drive adoption, manage risks, and partner with leaders across Product, Sales, and Support to deliver long-term value.

You will champion scalable customer success practices, build executive relationships, and identify opportunities for expansion while aligning customer outcomes with business objectives.

Qualifications

• 5+ years leading Customer Success teams for enterprise or strategic customers.
• Experience with SaaS platforms, cybersecurity, or related tech environments.
• Experience with technical implementations or projects in IT, cloud, or networking.
• Bachelor’s degree in a technical field or equivalent experience.

Responsabilités

• Lead and develop a team of Customer Success Managers for enterprise accounts.
• Foster trusted relationships with executive sponsors and key stakeholders.
• Identify value opportunities, adoption risks, and renewal strategies.
• Collaborate with Product, Sales, Support and other teams to ensure alignment.
• Drive scalable, repeatable customer success processes and best practices.

Connaissances

Leadership

Customer Success

SaaS

Cybersecurity

Strategic Planning

Stakeholder Management

Formation

Bachelor's degree (technical)

Outils

Salesforce

Gainsight

Description du poste

Armis is seeking a Senior Manager, Customer Success to lead a team of Customer Success Managers serving strategic and enterprise customers. You will drive adoption, manage risks, and partner with leaders across Product, Sales, and Support to deliver long-term value.

You will champion scalable customer success practices, build executive relationships, and identify opportunities for expansion while aligning customer outcomes with business objectives.