Senior Manager, Customer Success — Enterprise (Remote)

ServiceNow; Greater London; Remote; GBP 90,000 - 140,000; Full time

Job summary

ServiceNow, having acquired Armis, seeks a Senior Manager of Customer Success to lead a team serving strategic and enterprise customers across the Armis platform integration. You will drive adoption, renewals, and value realization while shaping scalable CS practices.

You will collaborate with Product, Sales, Support, and Professional Services to ensure a consistent customer experience and identify expansion opportunities.

Qualifications

• 5+ years of experience in Customer Success, SaaS, cybersecurity, or a related technology environment.

Responsibilities

• Lead, support, and develop a team of Customer Success Managers working with strategic and enterprise customers.
• Build strong relationships with customer stakeholders and executive sponsors, helping them achieve their business objectives.

Skills

Customer Success

SaaS

Leadership

Communication

Strategic thinking

Travel up to 35%

Education

Bachelor’s degree

Tools

Salesforce

Gainsight

Job description

ServiceNow, having acquired Armis, seeks a Senior Manager of Customer Success to lead a team serving strategic and enterprise customers across the Armis platform integration. You will drive adoption, renewals, and value realization while shaping scalable CS practices.

You will collaborate with Product, Sales, Support, and Professional Services to ensure a consistent customer experience and identify expansion opportunities.