Senior Manager - Customer Strategy and Transformation

Lorien; London; Hybrid; GBP 70,000 - 83,000; Full time

Job summary

A leading consultancy firm is seeking a Senior Manager to join their Customer Strategy and Transformation team in London. The role focuses on strategic customer innovation and managing large-scale transformations for financial services clients. The ideal candidate will have extensive consultancy experience, particularly in customer-centric transformations and project management.

Benefits

Car allowance

Other benefits

Qualifications

• Broad depth of experience in consultancy and project management.
• Experience in customer-centric transformation and strategic propositions.
• Understanding of customer strategy in banking or insurance sectors.

Responsibilities

• Build and manage client relationships as the main contact.
• Lead projects on customer strategy, product exploration, and transformations.
• Ensure timely delivery of projects within budget.

Skills

Agile Project Management

Business Analysis

Change Analysis

Human Centred Design

Customer Journey

Project Management

Tools

CRM Technologies

AI Technologies

Digital Transformation

Agile Methodology

Job description

Senior Manager - Customer Strategy and Transformation

Senior Manager - Customer Strategy and Transformation

This range is provided by Lorien. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Senior Manager - Customer Strategy and Transformation

Practice: Strategy and Performance Transformation

Focus: Financial Services (Banking and Insurance)

Up to £82,500 + car allowance and other benefits

London, Hybrid

Lorien’s Client, a market leading Consultancy firm are currently seeking a Senior Manager / to join their Customer Strategy and Transformation team focused on strategic customer innovation at product level & channel level, as well as big, scaled transformations.

The team work with banks and insurers to modernise their strategies, end to end journeys and assist them with post-integration transformations from customer perspective.

Responsibilities

• Build strong client relationships and act as the main contact.
• Manage large projects, ensuring timely and budget-friendly delivery.
• Contribute to business development and maintain client relationships.
• Manage and develop team members
• Lead projects involving customer strategy, product exploration, channel strategy, AI transformation, and customer data migration.
• Ensure adherence to risk management frameworks.

Experience and Skills

They are looking for a candidate with a broad depth of experience, with areas such as agile project management, business analysis, change analysis, human centred design, customer journey, being highlighted as positive experience areas.

They have identified consultancy experience as being a crucial element to this role, alongside experience completing front office transformations.

• Experience:
• Background in start-ups, product development, agencies, or management consulting.
• Experience in customer-centric transformation or strategic propositions.
• Applied understanding of customer strategy and transformation in retail or SME banking, affluent, health insurance, general insurance, or life insurance.
• Technical Skills:
• Knowledge of CRM and AI technologies, product design and innovation, digital transformation, and agile methodology.
• Strong project management skills, including experience in large cross-functional and/or cross-geographical programmes.
• Strong understanding of Microsoft and some of the AI technologies, but not a developer or solutions architect level.
• Soft Skills: Strong project management, people management, creative problem-solving, and excellent presentation skills.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

• Industries

  Financial Services and Business Consulting and Services

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