Enable job alerts via email!

Senior Manager, Customer Success

Exiger

London

Hybrid

GBP 70,000 - 100,000

Full time

Yesterday

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading company in supply chain risk management seeks a Senior Manager of Customer Success in London. The successful candidate will manage customer relationships and ensure clients maximize their use of Exiger's technology and products. Experience in SaaS and customer success software is critical for this role, along with a proactive problem-solving approach.

Benefits

Discretionary Time Off

Industry leading health benefits

Competitive compensation package

16 weeks paid parental leave

Flexible working environment

Qualifications

5+ years of customer-facing experience in a SaaS environment.
Prior work with dedicated Customer Success software.
Strong presentation skills for hosting training sessions.

Responsibilities

Manage customer day-to-day external relationships.
Provide superior customer experience across engagements.
Educate and train customers on Exiger products.

Skills

Customer Relationship Management

Communication

Problem Solving

Project Management

Negotiation

Tools

SaaS Platforms

Customer Success Software

Exiger Technology Platform

Join to apply for the Senior Manager, Customer Success role at Exiger

Get AI-powered advice on this job and more exclusive features.

Exiger is seeking a seasoned customer success team member to work with our corporate customers. This Customer Success role manages day-to-day relationships with Exiger customers who are focused on building a robust and efficient third party and supply chain risk management program leveraging Exiger’s technology.

Exiger is a cutting-edge supply chain risk management (SCRM) software-as-a-service (SaaS) company with scalable offerings, using data to help corporations intelligently surface risk in business relationships. This will be a hands-on role where an individual must thoroughly understand our technology, demonstrate it effectively, and proactively ensure Exiger’s customers are fully getting the value out of the platform.

If you are passionate about technology for managing risk across supply chains, vendors, and third parties, and guiding enterprise customers through difficult, we encourage you to apply and be part of our journey towards innovation and growth.

What You’ll Do:

Support customers to optimize their return-on-investment in Exiger technology and due diligence products. This includes:

Managing the customer’s day-to-day external relationships across a customer portfolio and their usage of Exiger’s Technology Products.
Providing superior customer experience across all customer engagements; this includes actively coordinating to meet and set customer expectations, advising on best practices, and evaluating and actioning customer feedback.
Communicating to relevant internal stakeholders on customer activity, pipeline, feedback and issues, and supports the Account Management and Sales team by communicating opportunities and ultimately contributing to the development of Quarterly Business Review presentations, Optimization proposals and Change Orders.
Ensuring any Technology Product issues are resolved as expeditiously as possible, that the Technology continues to deliver at an optimum level according to the customer’s use case, and that optimization and changes are executed when required.
Coordinating with Application Support, Product, Delivery and Account Management to ensure Exiger’s full suite of expertise is brought to bear on the customer account.
Act as an Exiger brand ambassador by exhibiting positive and professional behavior both internally and externally.
Educate and train customers on Exiger products, scopes, and processes.
Effectively manage and balance workload to appropriately complete customer-facing responsibilities and internal tasks, prioritizing customer requests, while maintaining the highest standards in service levels across all customers in the portfolio.
Contribute to all other business activities as needed such as supporting the delivery of products and services to customers.
Evaluate feedback from customers about our products and services and disseminate to appropriate stakeholder and assist with the resolution thereof.
Ensure all relevant internal stakeholders are well-informed of customer activity, pipeline, feedback, and issues.

What You Need:

5+ years of Customer facing experience in current or previous roles in a SaaS environment
Prior work with Planhat or other dedicated Customer Success software
Experience with technology products, third party and supply chain risk
Global Regulatory and Compliance process, systems, and due diligence experience is an added advantage
Consulting experience is preferred
Demonstrable ability to manage complex customer needs and requirements
A keen interest to learn Exiger’s Technology Platform and the technical aptitude to do so
Strong written and verbal communication skills and flexibility to respond to requests and customer inquiries promptly via email and/or telephone as needed
Strong presentation skills – you will be hosting training sessions for customer staff
Confident, not easily ‘flustered’ or comfortable with ambiguity and a fast-paced environment
Ability to successfully negotiate with internal and external parties to effectively fulfill customer requests in a timely fashion
Naturally proactive and a problem-solver. Comfortable working in both team settings and independently in a fast-paced professional environment
Excellent organization and time-management skills; able to balance a portfolio of customer accounts. The role has a strong element of ‘project management’ and requires an inquisitive personality, self-motivated and proactive researcher to understand a customer’s need and the why behind the need
Ability to assist with the development of new customer-facing team members and drive standards and protocols
Inherent sense of ownership and accountability

We’re an amazing place to work. Why?

Discretionary Time Off for all employees, with no maximum limits on time off
Industry leading health, vision, and dental benefits
Competitive compensation package
16 weeks of fully paid parental leave
Flexible, hybrid approach to working from home and in the office where applicable
Focus on wellness and employee health through stipends and dedicated wellness programming
Purposeful career development programs with reimbursement provided for educational certifications

Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards.

Exiger’s core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Software Development

Referrals increase your chances of interviewing at Exiger by 2x

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 4 days ago