Senior Manager Customer Solutions

Pure Data Centres Group; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading digital infrastructure organization is seeking a Senior Manager for Customer Solutions in London. You will oversee technical RFP responses, collaborating with engineering and commercial teams to deliver high-quality proposals. The role requires extensive project management experience and technical knowledge to meet customer needs sustainably.

Benefits

Generous annual leave and public holidays

Salary Sacrifice Pension Scheme

Private Medical Insurance

Mental health support

Continuous learning opportunities

Qualifications

• Around 10 years of experience in technical project management.
• Experience in coordinating complex technical RFPs.
• Familiarity with infrastructure systems such as power, cooling, and connectivity.

Responsibilities

• Lead the technical RFP response process for data center projects.
• Collaborate with internal teams to align solutions with customer needs.
• Manage multiple complex proposals and project timelines.

Skills

Problem Solving

Communication

Stakeholder Management

Ownership

Flexibility

Education

Degree in Engineering or related field

Tools

Microsoft Office

Bluebeam Revu

Job description

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Join us on our mission to make the world a better place…

Are you looking for a rewarding career where you can make the most of your skills and talents in an organisation that’s serious about sustainability?

About Us

We are an innovation-driven digital infrastructure organisation of industry-leading experts in intelligent design, engineering, security, science, research, and sustainability. Headquartered in London (UK), with over 500MW of IT capacity live or under development, we develop and operate sustainable data centres for some of the world’s largest technology companies across the UK, Europe, Middle East, and Asia.

We believe in data centres for good—creating employment opportunities, using our resources to support local communities, and investing in environmental restoration.

Irrespective of which area you work in, there’s a common thread that binds everyone at Pure DC together: we’re passionate about always improving how we work, operate, and develop. Our goal is to use intelligent design of data centre infrastructure to improve the planet, society, and the communities we operate in. Being sustainable makes a lot of sense—our customers want to develop sustainably, and we do too. That’s why our in-house design, construction, and sustainability teams work together to reduce emissions associated with our activities and supply chain.

About you

We would love to hear from you if you are:

• Curious, analytical and great at solving problems
• Exceptional at building strong working relationships with team members and across a range of stakeholders
• A flexible and adaptable team player with a can-do attitude
• Able to undertake a variety of activities with a substantial degree of personal responsibility and autonomy

What you’ll be doing

We are seeking a Senior Manager, Customer Solutions to lead and manage the technical RFP response process across our data centre portfolio. This role reports to the Customer Solutions Director and sits at the intersection of project management, engineering, and commercial operations.

You’ll Be Responsible For

• Leading and coordinating the end-to-end technical RFP response process, ensuring timely, high-quality submissions
• Collaborating with internal teams—engineering, commercial, operations, and sales—to align solutions with customer needs
• Driving stakeholder engagement, managing project timelines, and escalating risks where necessary
• Applying technical knowledge to validate solution feasibility and compliance
• Supporting the creation of technical documentation, proposals, and contract-ready deliverables
• Improving internal processes, templates, and response strategies for continuous optimisation
• Ensuring proposals align with our operational capabilities and sustainability ambitions
• Helping standardise outputs from across engineering to feed into lease-ready customer documentation

You’ll be expected to manage multiple complex proposals simultaneously while acting as a central point of coordination for technical, commercial, and operational inputs.

Do You Have

• A background in engineering, with around 10 years of experience in technical project management, preferably in data centres or critical infrastructure
• Proven ability to manage complex technical RFPs and coordinate cross-functional teams
• A structured and detail-focused approach to documentation, compliance, and deadlines
• Experience liaising with senior stakeholders, customers, and vendors to clarify requirements and align expectations
• A strong sense of ownership and autonomy in delivering large-scale proposal responses
• Excellent communication skills, with the ability to translate complex concepts into clear language
• Familiarity with infrastructure systems such as power, cooling, and connectivity
• Proficiency in Microsoft Office and ideally design tools such as Bluebeam Revu
• Leadership experience, having guided small teams or cross-disciplinary groups
• A mindset geared toward continuous improvement and process optimisation

What’s in it for you?

• You’ll be joining a dedicated, vibrant, dynamic and talented team of people who are deeply passionate about data centres for good
• We’re committed to the culture of learning and provide regular learning opportunities for everyone, including support for your personal and career development
• Your health and wellbeing are important to us—expect mental health first aiders, a 24-hour support line, and wellness activities throughout the year
• A competitive salary and generous annual leave that increases with service, plus public holidays and a day off on your birthday
• Salary Sacrifice Pension Scheme
• Private Medical Insurance for you and your family
• 3 x Life Insurance and other perks

Everyone’s welcome

Everyone is welcome at Pure. Our business thrives on difference and we want you to feel at home, and be able to bring your whole self to work.

We understand the value of a diverse talent base and the unique perspectives, experiences and innovative ideas each person brings. That’s why we have our Inclusion & Belonging Committee to drive forward our key inclusion priorities.

We’re committed to an active Inclusion, Diversity and Equal Opportunities Policy, starting with our recruitment and selection process. We want applications from people with diverse backgrounds and experiences.

How To Apply

We’d love it if you could submit your application online here. If you require an alternative method of applying, please reach out to [e-mail]

If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met and the process remains fair and transparent.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Construction

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