Senior Major Incident Manager – 24/7 Incident Lead (Belfast)

Hydrogen Group; Belfast; On-site; GBP 60,000 - 67,000; Full time

Job summary

Hydrogen Group is seeking a Senior Major Incident Manager to join their Belfast office. This leadership role is crucial for driving the management of high-severity IT incidents in a 24x7 command environment.

The ideal candidate will possess strong incident management skills and proven leadership abilities while coordinating technical teams and business stakeholders effectively. The position also emphasizes the need for SC clearance eligibility.

Qualifications

• Significant background in major incident or incident management within complex environments.
• Strong ITIL-aligned service operations experience.
• Experience operating ITSM tools in enterprise settings.

Responsibilities

• Leading and supporting major incident resolution activities across P1/P2 events.
• Owning and driving incident bridges, ensuring structured command and control.
• Producing executive-level communications and incident summaries.
• Ensuring SLA adherence and effective escalation handling.

Skills

Leadership

Incident Management

ITIL

Strong Communication

ITSM Tools

Collaboration Tools

Job description

Hydrogen Group is seeking a Senior Major Incident Manager to join their Belfast office. This leadership role is crucial for driving the management of high-severity IT incidents in a 24x7 command environment.

The ideal candidate will possess strong incident management skills and proven leadership abilities while coordinating technical teams and business stakeholders effectively. The position also emphasizes the need for SC clearance eligibility.