Senior M&E Complex Case Lead – Hybrid (Residential)

Peabody; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

30 days annual leave

Volunteer days

Flexible benefits

Life assurance 4x salary

Pension up to 10%

Job summary

Peabody is seeking two Complex Case Technical Leads (Mechanical & Electrical) to lead investigations of high-risk building services challenges across our housing portfolio. Hybrid roles include two days per week in Waterloo, with some site visits and home working.

You will own escalated cases, identify root causes, and drive lasting improvements for resident safety. Ideal candidates will have strong M&E expertise, experience with building safety regulations, and the ability to influence

Qualifications

• Experience managing complex compliance, building safety, asset management or repairs cases within social housing or residential property.
• Strong technical knowledge of residential M&E systems and experience investigating defects, identifying root causes and delivering long-term solutions.
• Experience managing complex resident-facing cases and working with multiple stakeholders to achieve successful outcomes.
• Knowledge of Awaab's Law, building safety and relevant housing compliance requirements.
• Strong project, case management and stakeholder influencing skills.
• A recognised qualification in Mechanical Engineering, Electrical Engineering, Building Services, Building Surveying, Construction Management or a related discipline.
• Professional membership of CIBSE, IET, CIOB, RICS or CIH, and/or IOSH, NEBOSH, Building Safety, Compliance, Asset Management or Project Management qualifications are desirable.

Responsibilities

• Lead the investigation and resolution of complex and escalated M&E cases.
• Identify root causes and deliver sustainable solutions.
• Manage technical, compliance and resident safety risks.
• Challenge contractor recommendations and drive accountability.
• Support compliance with Awaab's Law and building safety requirements.
• Provide technical expertise and advice to senior stakeholders.

Job description

Peabody is seeking two Complex Case Technical Leads (Mechanical & Electrical) to lead investigations of high-risk building services challenges across our housing portfolio. Hybrid roles include two days per week in Waterloo, with some site visits and home working.

You will own escalated cases, identify root causes, and drive lasting improvements for resident safety. Ideal candidates will have strong M&E expertise, experience with building safety regulations, and the ability to influence