Complex Case Technical Lead (Mechanical & Electrical)

Peabody; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

30 days annual leave

Volunteer days

Flexible benefits

Life assurance 4x salary

Pension up to 10%

Job summary

Peabody is seeking two Complex Case Technical Leads (Mechanical & Electrical) to lead investigations of high-risk building services challenges across our housing portfolio. Hybrid roles include two days per week in Waterloo, with some site visits and home working.

You will own escalated cases, identify root causes, and drive lasting improvements for resident safety. Ideal candidates will have strong M&E expertise, experience with building safety regulations, and the ability to influence

Qualifications

• Experience managing complex compliance, building safety, asset management or repairs cases within social housing or residential property.
• Strong technical knowledge of residential M&E systems and experience investigating defects, identifying root causes and delivering long-term solutions.
• Experience managing complex resident-facing cases and working with multiple stakeholders to achieve successful outcomes.
• Knowledge of Awaab's Law, building safety and relevant housing compliance requirements.
• Strong project, case management and stakeholder influencing skills.
• A recognised qualification in Mechanical Engineering, Electrical Engineering, Building Services, Building Surveying, Construction Management or a related discipline.
• Professional membership of CIBSE, IET, CIOB, RICS or CIH, and/or IOSH, NEBOSH, Building Safety, Compliance, Asset Management or Project Management qualifications are desirable.

Responsibilities

• Lead the investigation and resolution of complex and escalated M&E cases.
• Identify root causes and deliver sustainable solutions.
• Manage technical, compliance and resident safety risks.
• Challenge contractor recommendations and drive accountability.
• Support compliance with Awaab's Law and building safety requirements.
• Provide technical expertise and advice to senior stakeholders.

Job description

Our Vacancy

Complex Case Technical Lead (Mechanical & Electrical)

At Peabody, resident safety comes first. We're looking for two Complex Case Technical Leads (Mechanical & Electrical) to lead the investigation and resolution of some of our most complex, high-risk and high-profile building services and compliance challenges across our homes and communities.

This is a unique opportunity for an experienced M&E professional to use their technical expertise to solve complex problems, protect residents and influence decisions at a senior level. Working closely with senior leaders, operational teams and contractors, you'll take ownership of escalated cases, identify root causes, challenge technical solutions and drive lasting improvements across our housing portfolio.

These are hybrid roles, with minimum 2 days per week based in our Waterloo office, alongside home working and occasional site visits as required.

What You'll Be Doing

• Leading the investigation and resolution of complex and escalated M&E cases.
• Identifying root causes and delivering sustainable solutions.
• Managing technical, compliance and resident safety risks.
• Challenging contractor recommendations and driving accountability.
• Supporting compliance with Awaab's Law and building safety requirements.
• Providing technical expertise and advice to senior stakeholders.

What You’ll Need

• Experience managing complex compliance, building safety, asset management or repairs cases within social housing or residential property.
• Strong technical knowledge of residential M&E systems and experience investigating defects, identifying root causes and delivering long-term solutions.
• Experience managing complex resident-facing cases and working with multiple stakeholders to achieve successful outcomes.
• Knowledge of Awaab's Law, building safety and relevant housing compliance requirements.
• Strong project, case management and stakeholder influencing skills.
• A recognised qualification in Mechanical Engineering, Electrical Engineering, Building Services, Building Surveying, Construction Management or a related discipline.
• Professional membership of CIBSE, IET, CIOB, RICS or CIH, and/or IOSH, NEBOSH, Building Safety, Compliance, Asset Management or Project Management qualifications are desirable.

Why Join Us?

When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days' annual holiday, plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family-friendly benefits and access to a discount portal
• 4 x salary life assuranceUp to 10% pension contribution

Please Read Before Applying

• Peabody does not provide sponsorship as a licensed UK employer.
• We reserve the right to close this advert early should we receive a high volume of suitable applications

First stage interviews will be held in person at our Westminster Bridge Road office on Wednesday 7th October

Second stage interviews will include a presentation task

We're committed to making our recruitment process inclusive. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.

If you have any questions about the role, please contact Talent Specialist Joanne Ayliffe at [e-mail].