Senior Luxury Client Advisor & Team Mentor

Max Mara Fashion Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury fashion retailer is seeking a Senior Client Advisor for its flagship store in London. This role involves delivering exceptional service, mentoring junior team members, and building lasting client relationships. The ideal candidate should have 3-5 years of experience in luxury retail, strong communication skills, and demonstrate a passion for excellence in customer service. This position offers a full-time contract with opportunities for growth in a prestigious brand environment.

Qualifications

• 3-5 years of experience in luxury retail, preferably in ready-to-wear or accessories.
• Fluent in English; knowledge of additional languages is a plus.
• Track record of successfully managing high-value client relationships.

Responsibilities

• Deliver a personalized luxury service aligned with brand standards.
• Drive performance to meet business objectives.
• Support junior team members with clienteling techniques.
• Maintain a loyal client portfolio through follow-up communication.
• Ensure visual presentation meets corporate guidelines.
• Handle customer requests and complaints professionally.
• Stay updated on product knowledge and trends.
• Promote a customer-centric culture in-store.

Skills

Strong interpersonal skills

Fluent English

Luxury retail experience

Customer relationship building

Leadership qualities

Job description

A leading luxury fashion retailer is seeking a Senior Client Advisor for its flagship store in London. This role involves delivering exceptional service, mentoring junior team members, and building lasting client relationships. The ideal candidate should have 3-5 years of experience in luxury retail, strong communication skills, and demonstrate a passion for excellence in customer service. This position offers a full-time contract with opportunities for growth in a prestigious brand environment.