Senior Luggage Porter

Melia White House; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Meliá White House as a Porter, where you will lead a team ensuring exceptional customer service for our guests. Located near Regent’s Park, you'll play a vital role in welcoming arrivals and managing all luggage logistics, while enjoying perks like hotel discounts, career development opportunities, and a supportive work environment.

Benefits

Hotel discounts

Health cashback plan

Meals on duty

Pension scheme

Loyalty rewards

Referral bonuses

28 days holiday

Qualifications

• Previous experience in a concierge or porterage role in luxury hospitality.
• Strong leadership and organizational skills.
• Excellent guest service skills and knowledge of Health & Safety standards.

Responsibilities

• Lead and supervise the luggage porters and doormen.
• Assist with luggage handling and transportation requests.
• Handle guest complaints and maintain professional communication.

Skills

Leadership

Communication

Customer Service

Organizational

Job description

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Discover a boundless path at Meliá, where
opportunities for growth and development are endless. Immerse yourself in a
journey that will take you to work in various countries and to be part of our
extensive global family

Meliá White House is a modern and elegantly
newly refurbished hotel exceptionally located next to Regent’s Park, within a
short walk from the world-renowned shopping streets of Oxford Circus &
Regents Street. Warren Street, Great Portland Street and Regent’s Park
underground stations are all within a 5-minute walk.

Hotel discounts | Health cashback plan |
Meals on duty | Pension scheme | Loyalty rewards and referral bonuses | And
much more!

Lead with
confidence. Deliver excellence.

Main Purpose of the Role:

To provide
an exceptional sense of welcome and customer service to all guests by
overseeing the luggage and porterage team, assisting with luggage handling,
transport coordination, and guest deliveries—ensuring all interactions follow
hotel standards, safety protocols, and professional phraseology.

Responsibilities
will include, but are not limited to:

· Lead and
supervise the team of Luggage Porters and Doormen, ensuring a warm welcome for
all guests and smooth coordination of guest arrivals and departures.

· Carry,
store, and deliver guest luggage safely and securely in accordance with SOPs.

· Coordinate
guest transportation requests in collaboration with the Desk Concierge Team,
following standard procedures and professional language.

· Manage
departmental Health & Safety on a daily basis, promoting safe work
practices and attending mandatory training (e.g., Fire Safety, Statutory
Compliance).

· Assist in
planning, organizing, and monitoring daily operations to ensure departmental
efficiency and alignment with hotel strategy.

· Manage
break schedules and ensure adequate departmental coverage at all times.

· Uphold
professional communication—written and verbal—across guests, team members, and
departments.

· Handle
guest complaints with professionalism, speed, and discretion, ensuring swift
resolution aligned with hotel standards.

· Maintain
and update the departmental Shift Handover Book, ensuring continuity and
clarity in operations.

· Be fully
conversant with the hotel’s facilities, promotions, and services to assist and
inform guests accurately.

· Ensure all
SOPs, code of conduct, and hotel policies (including disciplinary and grievance
procedures) are fully understood and upheld by the team.

What We’re
Looking For:

· Previous
experience in a porterage or concierge role, ideally in a luxury or 4/5-star
hospitality setting.

· Strong
leadership and organizational skills with a hands-on approach.

· Excellent
communication and guest service skills.

· Knowledge
of hotel Health & Safety standards and operational procedures.

· Ability to
lift and move heavy luggage safely.

· Calm,
courteous, and professional demeanour under pressure.

·
Flexibility to work varied shifts, including weekends and holidays.

Why Join
Us?

At Melia White House, you'll be part of a supportive and dynamic team,
with opportunities to grow your career while delivering outstanding guest
experiences. You’ll play a key role in maintaining our signature standards and
leading a high-performing team in one of our most exclusive spaces.

Because belonging to the great Meliá family
is being VIP

· Holidays: 28 days’ holiday including 8 public holidays

· Contributory pension scheme

· Refer a friend bonus: £500 (subject to successfully completed 6
months’ probation)

· Discounted dental and health cover with HSF

· Great discounts with Melia Hotels
Worldwide: (Friends & families
discounts)

· Personal Development: programs designed to support your career
right from the start, with unlimited access to online learning platform

· Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral
incentives

· Career growth: fantastic opportunity to progress and access
to a network of over 350 hotels across the world (subject to local right to
work rules)

· High street discounts: with Perks at Work

· Meals on duty, Payday Parties and Laundry

Great professionals who make everyday life easier and
exceptional. From the junior to the most senior, all of them have unique and
important qualities that make working at Meliá an opportunity for constant growth
and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make
working at Meliá an unforgettable experience, full of emotional moments and
always with the feeling that you belong to a big family where we have people
like you,VIPPeople.

At Meliá Hotels International, we are committed toequal
opportunities between women and menin the workplace, with the
commitment of management and the principles contained in Human Resources
policies. We also prioritize disseminating throughout the entire staff a
corporate culture committed to effective equality, and raising awareness about
the need to act jointly and globally.

We promote our commitment toequality and
diversity, avoiding any kind of discrimination, especially related to
reasons of disability, race, religion, gender, or age. We believe thatdiversity
and inclusion among our employees are essential for our success as a global
company.

Additionally, we support the sustainable growth of our
industry througha socially responsible team. In this sense, our
motto is "Towards a sustainable future, from a responsible present".
Thanks to al our collaborators, we make it possible.

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we invite you to consult our recommendations on the "Protect Your Application" page.

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