Luggage Porter

Rosewood Hotel Group; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel in London seeks a Luggage Porter to join their Concierge team. This role involves handling luggage, assisting guests, and ensuring service quality. Successful candidates will display a passion for guest service and teamwork, alongside a good knowledge of London. Competitive benefits include holiday allowance, career development, and free meals on duty.

Benefits

Competitive holiday allowance

Company pension scheme and life assurance

12 complimentary room nights and F&B discount worldwide

Career development opportunities

Free meals on duty

Season ticket loan

Qualifications

• Passion for guest service and ownership of the guest experience.
• Ability to work in a team and build relationships.
• Proactive in managing tasks.

Responsibilities

• Handling all guest luggage and items swiftly.
• Supporting concierge to deliver engaging service.
• Efficiently organizing the luggage storage room.
• Fulfilling guests' requests at local shops.

Skills

Customer Service

Teamwork

Organizational Skills

Knowledge of London Transport

Job description

Role

We are currently looking for a Luggage Porter to join our Concierge team at Rosewood London. Our Luggage Porters are appointed to deliver luggage and other items to and from our guests’ rooms as well as assisting guests. Within a 14-day period you will work 7 shifts, each lasting 12 hours.

Key expectations of this role are

• Handling all guest luggage and other items swiftly and carefully in accordance with Rosewood standards.
• Supporting the concierge team to deliver an engaging, refined and intuitive service.
• Efficiently organising the luggage storage room.
• Attending local shops to fulfil guests’ requests and operational requirements.

Profile

• Having a passion for guest service and taking ownership of the guest experience.
• The ability to work in a team and build relationships with others.
• Being organised and proactive in managing your tasks.
• Having a good understanding of London and its transportation links.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

• Competitive holiday allowance which increase with length of service
• Company pension scheme and life assurance
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan